Business Analyst

RESUME

ASHWINI C New No. **, Old No. **/*

Mobile No. 988-***-**** Ramarao Garden 1St Street,

Email ID: **************@*****.*** Royapettah, Chennai – 600 014

Tamil Nadu, India.

OBJECTIVE:

Seeking a challenging position in the IT industry where I can contribute towards the growth of the organization by utilizing the best of my skills along with constant self-development and keeping myself abreast of the emerging technologies

WORK EXPERIENCE:

HCL TECHNOLOGIES LIMITED (October 2017 – June 4th 2019)

Wipro Technologies. (June 28th 2019 -Till date)

HCL -Customer Service Executive

WIPRO- Service Desk (MasterCard)

Responsibilities in HCL

Responsible in handling customer chats and queries for an Ireland Telecom project who deal with Broadband, Landline, Mobile service and TV

Attended client calls, interacted with clients frequently (calls & emails) and communicated feedback to our team and shared the daily workflow reports with the clients

Handling customer queries and assist them with solution for the complaints in the service we render

Ability to communicate plans to customer and convince him to buy the newly introduced services based on their needs

Excellent communication skills when dealing with both internal and external customers

Ensuring a high call quality is delivered on every call and demonstrating constant excellent customer service at all times

Worked proactively in identification of top recurring issues for customer

Responsibilities in Wipro:

Responsible in Handling calls for the Bank Customer's in the process Mastercard, Where MasterCard plays a vital role between Issuing Bank and Aquiring Bank.

Our Role plays a major role in assisting customers in regards to RSA Token corrupted, Website Error,Application issue and configuration of Bulk files and Endpoints to the users for setting up profile.

RSA SecureID is a Token Application it is used for Security Process in Authenticating Network.

Excellence in assisting the users by providing a best service in Application Installation and Ordering process RSA).

Involved my enthusiasm in assisting the user with few trouble shooting steps in network.

Also we deliver a quite clean call in regards to satisfaction for the users.

EDUCATIONAL QUALIFICATION:

Institution

Graduation

Year of Passing

Percentage

DR.MGR Janaki College of Arts and Science for Women

BCA

2017

70.6%

Sree Venketeshwara Matriculation Higher Secondary School

HSC

2014

80%

Sree Venketeshwara Matriculation Higher Secondary School

SSLC

2012

83%

TECHNICAL & COMPUTER PROFICIENCY:

Visual Basic

Java

C Programming

C++ Programming

MS Office

Operating System

Typewriting (Lower)

CERTIFICATIONS:

Internship and projects completed on .NET platform

Certificate received for software installation and trouble shooting

2nd price received for Techlons Windows9 project

Certified for completing the training conducted by GTT & Nasscom foundations

PERSONAL SKILLS:

Good team player with team building qualities

Proactive and self motivated

Possessing good Reasoning and logical problem solving capabilities

Ability to work smart under stress

Good Decision-making skills

Strong interpersonal communicative skills

EXTRACURRICULAR ACTIVITIES:

Active participant in Youth Red Cross at college level

Host cultural activities in College

Sports (Running, Shuttlecock)

PERSONAL PROFILE

Name : Ashwini C

Father’s Name : S Chandran

Mother’s Name : M.T Omana

Gender : Female

Date of Birth : 17.03.1997

Marital Status : Single

Nationality : Indian

Permanent Address : New No. 20, Old No. 11/1,

Ramarao Garden 1St Street,

Royapettah, Chennai – 600 014.

Languages Known : English, Tamil, Malayalam

Hobbies : Internet Surfing & Listening Music

DECLARATION:

I hereby declare that the particulars of information and facts stated above are true to the best of my knowledge and belief.

DATE:

PLACE: Chennai SIGNATURE

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