Executive Back Office

Heena F. Shaikh

Room no.***, Mujawar Comp,

Shaikh Misry Dargah Road,

Antop Hill, Wadala E,

Mumbai: 400 037.

Mobile no.: +91-828**-*****

Email id: ***************@*****.***

Career Objective

To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.

Professional Experience

●Name of Employer – Cognizant Technology Solutions

●Designation- Senior Process Executive

●Duration – 22nd Jul, 2019 to Till Date

Job Description:

Taking care about Work Flow Management and doing assignments with team members.

Taking care of SLA within SLA works need to be done.

Handling queries of Team Members.

Reviewing Quality and check whether all criteria’s and essentials meet or not if no, needs to be mark as error against Processor.

Receiving fax documents through right fax and create separate documents for each fax.

Performing data entry of the documents, indicate the types of document, clear associated edits, identify missing documents and close out the cases.

Performing indexing for each document, separate them into unique documents, number them appropriately, allocate them to individuals and remove necessary edits, which are associated with the documents received.

Entering data into applicable databases and maintain effective record of cases.

Professional Experience

●Name of Employer – Axis bank

●Department- CCPH(Centralized Collection and Payment Hub)

●Designation- Officer

●Duration – 22nd Feb, 2018 to 15th Jun, 2019

Job Description:

Registration and verification (Debits) of SIP MANDATES on daily basis of different clients.

Creating masters of NACH Mandates of various clients

Providing the proper excel customised MIS of the mandates registration to the clients.

Scrutiny of the KYC documents.

Handling the query related to mandate registration and providing the necessary solution to the

clients through mails.

E-Sign mandates have been done on Aadhar base validation.

Downloading NACH Inward Files from NACH Software.

Using Finacle tool and also Talisma tool.

Professional Experience

●Name of Employer – DHM Estates

●Designation - Back office Executive

●Duration – 02nd Jan, 2015 to 08th Jul, 2017

Job Description:

Posting projects online.

Maintaining property data for prospective clients.

Calling clients on the Inquires made for the respective properties.

Managing appointments & follow ups with the clients.

Maintaining availability & records for available units for sell and rent.

Sending project details to the prospective clients.

Coordinating with sales team.

Education Details

Qualification

Specialization

Board / University

Year

Marks %

B.Com

Commerce

Mumbai University

2014

58.00%

HSC

Commerce

Maharashtra Board

2011

54.33%

SSC

-

Maharashtra Board

2009

55.53%

Certification

●Post Graduate Certificate in Banking from AIIM EduSysPvt. Ltd.

●Post Graduate Diploma in Management (Finance Management) from Welingkar Institute Of

Management

●Advance Diploma in Business Administration from Welingkar Institute of Management.

●Certificate in Ms Office & Tally ERP 9.2 from Computech Institute.

Strengths

●Punctuality

●Quick learner

●Team Work Skills

Personal Details

●Date of birth : 05th March, 1993

●Language known : English, Marathi, Hindi

●Marital status : Single

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