Leobert

Victoria

S R . H R C o o r d i n a t o r

+639*********

A B O U T M E

adiad3@r.postjobfree.com

San Pedro, Laguna

Leobert is known to have a strong personality and for being cooperative. He can work with minimal supervision, to produce a more effective work result. He would avail any position that can help him enhance his skills, vouch a career expansion and personality development

E X P E R I E N C E

Leobert.victoria

S K I L L S

E D U C A T I O N

Masters in Business Administration

Pamantasan ng Lungsod ng Muntinlupa

August 2017 – December 2017

BSBA Major in Management

Bulacan State University

2011-2016

SR. HR Coordinator - HRHC

Capital One Philippines Support Services Corp

July 2020 – present

• Ensures that all Tier 1 cases be resolved within 5 hours in average of 200 cases per month with an average of 99% for SLA

• Assists associates via phone call, walk in, and through email related to Tier 2 concern

• Prepare incentive file for referral bonus with 100% accuracy rate

• Ensures that regularization increase will be keyed in and validated

• Ensures that promotion bonus plan of promoted associates will be keyed in.

• Facilitates new hire onboarding and UM/SUM onboarding for HRHC

• Keeping track of the following reports; COE, Workday Dashboard, Referral, Bonus Touch/Dual Rating

• Distributes HR documents to associates for other HR admin requirements

L V

Teamplayer

10/10

Critical Thinking

10/10

Emotional Intelligence

9 / 10

Decision Making

8/10

Self Management

10/10

9/10

BS Accountancy

La Consolacion Universiity

2009-2010

HR Coordinator – HRHC

August 2018- July 2020

Senior Operations Representative

Capital One Philippines Support Services Corp

April 2017- August 2018

• Answer inbound calls to assists customers with regards to their billing concern, unauthorized charges, card replacement

Secondary

Colegio de Calumpit

2005-2009

Elementary

Calumpang Elementary School

1999-2005

Sales Associate

Convergys

June 2016-March 2017

• Answer inbound calls to assists customers who wants to purchase new mobile and other devices

Customer Service Representative

Teletech Pampanga

January 2015 – May 2015

• Answer inbound calls to assists customers with regards to their billing statement, process phone replacement, disputes, phone number update.

Contact this candidate