Manager Engineer

PREM

SUBRAMANI

SUMMARY

Obtain a challenging leadership position applying creative

problem solving and fine management skills with a growing company to achieve optimum solution.

Work Experience

Dev Systems & IT Services Pvt. Ltd.

Service Manager-Chennai- Feb 20 to Sep 20

Effectively manages the team members, including technicians, to ensure team objectives.

Displays extensive working knowledge of industry standards and practices, including product details and company services offered. Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.

2019-2020 Square Solution-Business Alliance Partner Chennai

Making sales calls and pitch the product as per the customer requirements.

Develop contacts for sales and lead generation.

2018-2019 USAM Technology Solutions Pvt Ltd

Chennai

Allocation of clients and visiting them.

Generating leads as per customer requirements

Establishing new business and leads.

Arranging customers to visit of new product launch Daily, weekly and monthly report submission.

2018-2019 Product Data Specialists-SIM Technologies Pvt Ltd- Chennai

Work with Product Management to feedback on issues with current products and provide input around new products.

To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients .Builds productive relationships internally and externally, fostering teamwork by keeping. Validated experience in consultative technical selling approach, including bringing innovative ideas to customer’s problems and being customer focused.

No28, Aparna Homes

Kalikuppam, Ambattur,

Chennai-600053

E-Mail:********@*****.***

Mobile: 875-***-****

AWARDS

APPRECIATION

Awarded Best Customer

service Award by Micro land

for the Year 2002 and

contributed in the area of

“On-Site Project Execution

and Excellence in

Customer Service”.

“Our thanks to the

following persons who

has taken the keen

interest to overcome this

issue, with in the short

time & due to exigency”.

”Treat it as the

appreciation to all” by

the Vice-President, MARG ltd

in the Year 2010.

Quadsel Systems pvt Ltd Mr

Prem coordinated nicely

and Mr Tamil did perfect

service and fixed,my son's

laptop today,

in my car, near Chromepet.

Good job and timely

support.

Thanks

Joseph T renault.com

Dear Prem, Greetings !

Thanks for the quick action

and support provided

wrt delivery and installation

of server.

Dear Sheryll,

Requesting your support for

payment release and other

closures.

Thank you.

Marshal Kumar

2 Page

2016-2018-Quadsel Systems Pvt Ltd-Service Manager- Chennai

Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.

Able to demonstrate initiative and a proactive approach to daily tasks.

As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties.

Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed. Lead the Desktop Management team to continually improve the desktop computing environment.

Work with the Technical Design team evolve standards for hardware, software and security in the desktop environment. Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner. Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment. Excellent leadership and people management skills. 2010– 2016 Panarotech Pvt Ltd Chennai-Product Specialists Perform as functional bridge amongst external vendors as well as internal stakeholders. Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.

Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.

Help and coordinate vendor processes and methods to approve vendors. Managing inventory.

2008 – 2010 Exemplarr worldwide Pvt ltd-Chennai Team Leader

Led team of 8 that provided production and project support for desktops, networks, telecommunications, and applications. Supported vastly different infrastructure and application environments: 2000 users in business office and senior and community services.

Administered accounting operations,Information systems and computer operations and support.

Improved inventory tracking by creating a check-out process to control usage and reduce waste

SKILLS

Computer

Operating Systems :

Windows NT-4.0,2000,-

SP4,XP-Pro-SP2,SP3,Vista

Business,Windows 7/10

Windows Server 2000,2003-

Standard & Enterprise,

Server-2008/12/16,

VMware.

SOFTWARE :

Ms office

2000/2003/20072010.

Symantec Antivirus 10.0,

11.0Endpoint.

Lotus Notes 8.5

Ms Outlook 2003,2007.

Personal

Self-Starter,Team

worker,dynamic & versatile

with Positive attitude,

Good Listener,well

temperament carrier and

result oriented,openness to

Innovation & Change

Integrity.

Education

1992-1994 Diploma

in Electronics

1996-1997-Diploma

in computer hardware

+Networking

1997-2000 Bachelors of

business Administration

3 Page

2005 – 2008 Genesis IT Innovations Ltd- Bangalore

System Administrator

Sole responsible for setting up and maintaining the system infrastructure, coordinating and supporting day to day related problems, individually handled more than 50 users

Challengers faced during this tenure:

Antivirus Mgmt,Backups and disaster recovery

Mgmt,integrating Audio Visual with networking.

2004 – 2005 Manthan Software ServicesPvt

Ltd-IS Consultant

Recruited to Establish and manage enterprise-wide

Oversee company wide efforts to identify and evaluate All critical systems. supervise daily activities of computer Security assistant and Internet administrator.

Key Contributions:

Installed and configured windows 2000 & XP

Professional,Citrix clients in the desktop for the BPO Sector where they connect through VPN to the client in UK(www.lawcomm.co.in)

Installed and configured and also maintained windows 2000 server,SQL Server 2000 and oracle 9i enterprise 2000 –2003 Standard Chartered Bank-Chennai, Technical Support Engineer

Sole Responsibility for installing and supporting the signature Worked as Technical Support Engineer at Standard Chartered Bank on Integrated Services Management in association with Micro land Ltd That offers Technical

Services to the Client, playing a responsible role in Troubleshooting, Technical Support for the Client Company. Nature of work Undertaken at Various Branches of Standard Chartered Bank Chennai: Installed and configured Lotus Notes client release 5.5, Windows NT&2000 servers and Workstations, Citrix Clients

Computer System Engineer: Grind lays IT Integration Project Standard Chartered Bank.

COMMUNICATION

Languages Known

Write Read Speak

English English English

Hindi Hindi Hindi

Tamil Tamil

Malayalam

Kannada

INTEREST

Developing new contacts.

Passion to learn new things.

Listen to Music Reading

books.

Social Networking.

Building Ideas and

Innovation.

SKILLS

Various Roles Played during

+18 years of Experience.

Beginner Level

Trainee.

Computer Operator.

Customer Support Engineer.

Technical support Engineer.

Technical Coordinator-IT.

Admin Coordinator.

Marketing Executive.

Service coordinator

Middle Level

Vendor Management.

Asset Management.

Consultant.

Admin Manager.

Project Manager.

Product Specialists

Business Development

Manager

Service delivery manager

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