MARLENE SMITH

North Hills, CA *****

929-***-**** adia8a@r.postjobfree.com

PROFESSIONAL SUMMARY

Forward-thinking senior management with a proven record of accomplishment in Human Services over a 12-year career. Driven, ambitious, and dedicated to continuous service improvement focused on enhancing leadership and streamlining service operations in furtherance to a promulgated career. WORK HISTORY

CONTINUOUS IMPROVEMENT MANAGER 03/2020 – CURRENT

VOLUNTEERS OF AMERICA LOS ANGELES-LOS ANGELES, CA

• Review a substantial amount of various funder’s contract and narrative in varied homeless shelters, upward bound & talent search, human trafficking among others to support data quality coordinator and data quality reviewer’s audit agreement and audit tool. Conduct various team projects to include HMIS research, service Point databases, MediCAL insurance via managed care new regime. Orchestrate and construct an organized CQI department to gain structure and vision. Create and present varied informational presentations for overall individual and team growth. Emphasize the need for monthly coaching and mentoring via developmental plan for the CQI team members. Conduct daily check-ins to encourage and build and increase motivation and productivity while working from home. Currently working with the CQI team on a weekly basis to review compliance with FEMA required documents, LAHSA policy and procedures as the Project Room Key continues to exist. Currently working with Director and COO to review and standardize all Homeless Services Policy and Procedures across the company.

REGIONAL DIRECTOR 07/2018 to 01/2020

Services for The UnderServed Inc. - New York, NY

• Appointed my expertise to my co-workers to assist with a 16 million department, facing a 4 million deficit to break even upon consistent follow up and adherence. Positioned myself as a liaison between senior executives and the voice of the individual’s served. Continue to encouraged and build subordinates self-esteem through monthly coaching& mentoring and support. Provide tools and resources to assist all residential participants. Ensured all residential homes assigned are operating at the success rate. Achieved minimal incidents via consistent training for employees at all levels. Attacked challenges with positive attitudes via weekly and monthly visits to all sites. Conducted thorough internal audit review for all residential homes in the department, while ensuring all homes assigned visually goes above the requirement for home-like appearance. Instigates thought- provoking activities while improved on all person-centered activities through constant feedback. SENIOR PROGRAM DIRECTOR 01/2015 to 07/2018

Services for The UnderServed Inc. - New York, NY

• Developed strategies for clinical team to execute in accordance to policies for overall improvement of residential services. Achieved daily measured lucrative productivity through prolong coaching & mentoring, guidance and disciplinary action when needed. Facilitated governance and build team spirited activities which enhances overall morale. Continued acknowledgement of varied staff potential to meet all required learning and support for the individuals. Created systems to maintain a fluid and successful budgeting algorithm. Builds an environment to consistently be audit ready while fostering a well-balanced caseload to meet all areas of compliance and work-life balance.

QUALIFIED INTELLECTUAL DISABILITY PROFESSIONAL 10/2012 to 01/2015 Services for The UnderServed Inc. - New York, NY

Created an atmosphere for teaching and learning by the all levels of management and staff. Conducted and maintained a comprehensive functional assessment for all individuals being served and enhanced activities geared to person center life-style. Encouraged and emphasized a free speech environment through rigorous advocacy and trainings for all levels of management, direct support and individuals. Highlighted achievements and the importance of our continuous work through acknowledgement and innovative activities. RESIDENTIAL SUPERVISOR 06/2010 to 10/2012

Services for The UnderServed Inc. - New York, NY

• Overall functioning of shifts to ensure all individual’s needs are being met with the appropriate staffing, disciplinary actions, incident management, person centered activities and managed all monetary gambit to fulfill both residence and individual’s needs. Served as the eyes and ears of the shift for smooth transitioning towards a better life-style.

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HABILITATION SPECIALIST SUPERVISOR 07/2007 to 01/2010 United Cerebral Palsy - New York, NY

• Ensured the entire classroom setting is being monitored and governed according to the OPWDD compliance and statuary guidelines. Ensured all staff are maintaining and adhering to company’s mission while conducting and facilitating ISP’s meeting, scheduling and overall care of all the individuals being served/

EDUCATION

Lincoln University - Jefferson City, MO Master of Business Administration Business Administration and Management

Lincoln University - Jefferson City, MO Bachelor of Education Education and Physical Education

ACCOMPLISHMENTS

• Successfully completed State Audits for all residences supervised with no deficiencies and zero to minimal recommendations. Promoted several successful employees to managerial level.

• Completed ICF conversion to a Supervised Individualized Residential Alternative.

• Managed an inter-disciplinary team of QIDP's, RN's, Social Workers, and BIS at a 40-bed facility and IRAs. Rigorously held the budgeting team to an austere accountability to break even with the 4 million deficits before the State’s 2-year rates were given. Created and led a stringent system to improve thorough checks and balances at the residents. Created and led a pragmatic cluster of Program leaders to foster a happy and safe living environment for persons being support, thus increasing growth and professionalism. HMIS trainings relative to Homelessness, Housing & CM among others.

• Certifications: Adult CPR, First Aid, Approved Medication Administration Personnel (AMAP), Intervention Prevention (SCIP), Managing Conflict, Joint Leadership, Personal Outcome Measures

(POM), Person-Centered Thinking, Meeting skills, Facilitation skills, Public Speaking, Collaborative Training, Trauma Informed Care and Credentialing (E-Portfolio). References: Available upon request

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