Jason Williams

adia85@r.postjobfree.com 845-***-**** / Poughkeepsie, NY

I want to use my writing skills, editing skills, and work experience to produce clearly written and effective information solutions for users. PROFICIENT

o Microsoft Office Suite

o Developers Workbench (IDWB)

o HTML, SGML and XML (DITA)

o Adobe Acrobat Professional

o AGILE methodologies

o Zoom

STRENGTHS

o Cross-organization and remote teamwork

o Strong interest in learning new technologies

o Establishing standards and best practices

o Meeting rigorous milestones

o Handling simultaneous assignments

o Solving problems quickly and creatively

EDUCATION

Master of Science in Management, Rensselaer Polytechnic Institute 2004 Human-Computer Interface Certification, Rensselaer Polytechnic Institute 2000 Bachelor of Arts in English and History, Binghamton University 1996 EXPERIENCE

Computer Task Group, Technical writer for IBM May 2011 – Present o Develop customer Knowledge Center documentation using DITA (XML) and update release content for online technical documentation including product guides and online helps o Work with subject matter experts, product development, and test teams to understand new functions o Help maintain DITA maintenance files used by the entire team to coordinate release-specific and platform-specific deliverables

o Assist with on-boarding of new teammates

IBM, Supply chain coordinator May 2005 – January 2009 o Coordinate customer fulfillment by monitoring inventory and generating accurate supply lines to meet demand and customer requirements

o Document and improve team processes with a focus on LEAN manufacturing to eliminate waste IBM, Technical writer June 1996 – April 2005

Project team leader, May 2001 – May 2003

o Lead a team of six members using SGML to create and maintain softcopy and hardcopy publications including Web information, help panels, and service information o Collaborate with other team leaders to establish best practices and meet all established milestones Marketing announcement documentation team lead, May 2000 – May 2001 o Plan, coordinate, and develop product release for announcement documentation while collaborating with product development team leaders

o Incorporate product-based global technical concepts, marketing points, and strategy Information center content developer, May 2003 – April 2005 o Develop customer Information Center documentation using XML (DITA) o Improve and hone information development practices and tools and coordinate strategic educational and technical workshops across all IBM sites

Technical writing team Poughkeepsie-site education coordinator, 1998 – 2005 o Disseminate news of current tools updates and training to organizations using those tools o Work closely with management and team leaders to educate the community on usage Technical writing new hire transition coordinator, 1997 – 2004 o Enhance and update new employee information to improve new hire proficiency for Poughkeepsie site o Work closely with new hires to help on-boarding procedure Technical writing command and manpage owner, 1997 – 2000 o Develop customer publications, Web information, help panels, and service information o Educate writing community about using Information Developer’s Workbench authoring tools o Publish customer information to internal teams

Intern, 1996 – 1997

o Assist in documentation conversion from Book Master (a “green screen” authoring tool) to SGML o Support various teams delivering information deliverables OTHER EXPERIENCE

New York State-Certified Soccer Official - Instructor 2017 – Present Responsible for administering classroom and on-the-field education for new referees New York State-Certified Soccer Official 2009 – Present Officiate youth and adult soccer matches, specifically high school level and competitive travel program games LEADERSHIP

o Local soccer referee association (HVSRA) Web site coordinator 2015 – 2018 o English (ELA) tutor for the Newburgh Boys & Girls club 2012 – 2013 o Diversity Council leader and member, IBM Poughkeepsie Newsletter Writer and Editor 1998 – 2005

Mentoring Team Lead 1998 – 2001

Recruiting Information Team Lead 1998 – 2000

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