Service Customer
Resume:
Monaliza Gendy
Calgary, Alberta T3H 4Y9
*************@*****.**
STORE ASSOCIATE
Profile
Over 10 years of experience in tourism
Competent communicator – languages: English, French and Arabic
Able to handle challenging situations and cope in stressful situations
Friendly with the ability to put clients at ease and establish good working relationships with colleagues
Problem solver with the ability to work under pressure
Positive attitude, dynamic and self-directed
Flexible to work any shifts including evenings, weekends and holidays;
Relevant Employment Experience
Jazz Airlines, Flight Attendant Calgary, Alberta 2019 – till now
Delivered friendly and responsive customer service to passengers
Comprehensive knowledge of emergency procedures,
Operated emergency equipment effectively,
Counted passengers before take off
Educated passengers about safety and emergency measures,
Answered questions and concerns of passengers,
Employed tactics to control unruly passengers and any problems
Reported any suspicious behaviour or material on board to the pilot
Handled passengers inquiries during trips,
Additional Experience
Early Childhood Educator, Soular Child Development Montessori Calgary, Alberta Mar 2016 – Feb2019
Early Childhood Educator, Societé Prématernelle Alouette Calgary, Alberta May 2014 - Feb 2016
Early Childhood Educator, Mijanou Daycare Montreal, Quebec Sept 2012 - Apr 2014
Guide Tourist, Sakkara tour International Cairo, Egypt Jun 2002 – Apr 2011
Training & Education
Bachelor of Arts in Archaeology / Guide Tourist, Aims Shams University, Cairo, Egypt 1997 - 2001
Secretary Diploma, Chamber of Commerce and Industry of Paris 1997
Child Care Staff Certification – child development worker 2013
First Aid/CPR & AED Certificate, Rescue 7, Calgary, Alberta 2014 - 2020
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