Bilingual QA Supervisor

MEGAN ALEXIS S. MALOLOYON

Experienced in project implementation, training, troubleshooting and consulting for customer services in the telecommunications and banking industries. I am a team-player, hard-working, dedicated and can easily adapt to the environment. Permanent Address: 07 Napocor St., Dist. 1, Cauayan City, Isabela, Philippines 3305 Mobile Number: 091********

E-mail: *********@*****.***

Date of Birth: June 01, 1990 (age:29)

Nationality: Filipino

Marital Status: Single

WORK EXPERIENCE

SINO S- TECH LIMITED 09/2016 – 11/2019 (3 years 2 months) Bangkok, Thailand

Advanced Application Support (NICE Workforce Management Solution)

Software Support

o First line support in solving customers’ issues with the application. o Coordinating with engineers when the need of escalation to local and international engineers for advanced support needs.

Trainer

o Conducted training sessions for the customer and local teams about the Workforce Management solution. o Created User Manuals as guides for the customer and local teams. Project Coordinator/ Project Manager

Made business proposals of the NICE Workforce Management solution for prospect and present customers.

Gather business requirements and transform into suitable solution according to customers’ needs.

Coordinate requirements to international business partners to come up with a solution that fits the customers’ needs.

Conducted Proof-Of-Concept (POC) of the Workforce Management solution that aligns with the customers’ needs.

Consultant

Works with international business partners to come up with new ideas on how to highlight the capabilities of the Workforce Management solution and introduce to the customers.

Assists the customers to introduce new ways on how to efficiently use the Workforce Management solution. Translator

Translates from English to Thai or Thai to English for the local customers and international business partners during solution trainings and meetings.

Translates materials and documents like User Manuals and e-mails from English to Thai or Thai and English for communication with local customers and international business partners. Solution Tester

Conducts Proof-Of-Concepts (POC) of the Voice Biometrics solution for prospect local customers. LADPRAO BILINGUAL SCHOOL 04/2013 – 08/2016 (3 years 4 months) Bangkok, Thailand

Educational Assistant

Handled new and old students’ documents for registration purposes.

Made student certifications.

Coordinated with Foreign and Thai teachers for the students’ needs.

Introduced the school to the interested parents.

Translated school documents from Thai to English to be distributed to the foreign students.

Translated from Thai to English and English to Thai for the teachers and students. Primary and Preparatory Teacher

Taught English and Health classes to 2nd grade and preparatory students.

Assistant Homeroom teacher for 2nd grade class.

Assisted some foreign teachers during their classes.

Conducted English and Science classes during summer camps.

Taught Thai to Filipino and Pakistani students.

Office of the Student Services, College of Arts and Sciences University of the Philippines- Manila 06/2010 – 03/2011 (9 months) Manila, Philippines

Student Assistant

Made students’ certifications.

Coordinated schedules for the students during yearly health check-up.

Assisted the Office’s Head in communicating different College announcements to the students. Institute for Political and Electoral Reform 04/2010 – 05/2010 (1 month) Manila, Philippines

On-the-Job Trainee

Assisted in the Organization’s projects during the 2010 Philippine National Elections.

Volunteered in the 2010 Philippine National Elections. TRAINING AND WORKSHOP

NICE WFM Distributor Application Training

Participant

May 28 - 31, 2018

Beijing, China

2011 International Youth Fellowship World Camp and Leadership Training Philippine Delegate

July 5 – 16, 2011

Daegu and Busan, South Korea

EDUCATION

University of the Philippines – Manila 2008 – 2011 (3 years) Bachelor of Arts in Social Sciences Major in Area Studies College Scholar

University of the Philippines – Baguio 2006 – 2008 (2 years) Bachelor of Arts in Language and Literature

VOLUNTEER WORK

INTERNATIONAL YOUTH FELLOWSHIP 03/2013 – present

Bangkok, Thailand

Volunteer Staff

Youth Education

Events Coordinator

o IYF WORLD CULTURE CAMP (2013 - 2019)

Dance Teacher

English and Tagalog teacher

Translator

INTERNATIONAL YOUTH FELLOWSHIP 12/2011 – 02/2013 (1 year 2 months) Bangkok, Thailand

International Youth Volunteer (Good News Corps Program) INTERNATIONAL YOUTH FELLOWSHIP 08/2011 – 12/2011 (4 months) Manila, Philippines

Volunteer Staff

Events Coordinator

o 2011 IYF World Camp Philippines

Registration Volunteer

GAWAD KALINGA PHILIPPINES 06/2007 – 02/2008 (8 months) Benguet, Philippines

Volunteer

English Teacher

Built houses for the less-fortunate

SKILLS AND INTERESTS

Language

Listening Speaking Reading Writing

Tagalog Native Native Native Native

English Fluent Fluent Fluent Fluent

Thai Advanced Advanced Advanced Advanced

TOEIC : 960

Multicultural experience, interpersonal skills, Microsoft Office

Interests: dancing, photography, travelling, music, movies, novels REFERENCES

1. Ms. Wilaipond Siringam

Application Lead - Shared Services Team, SINO S- TECH LIMITED Address: 165 Living Place 3, Klongjan, Bangkapi, Bangkok 10240 Contact: *********.****@*****.***; +668********

Relationship to applicant: Senior Colleague at SINO S- TECH LIMITED 2. Ms. Sornsawan Pipatdetsakul

Secretary, Angel Real Estates

Address: 5/6 Living Place 2, Klongjan, Bangkapi, Bangkok 10240 Contact: ******************@*****.***; +668******** Relationship to applicant: Colleague at INTERNATIONAL YOUTH FELLOWSHIP Bangkok, Thailand 3. Mrs. Gemmafe R. Tomas

Teacher, Ladprao Bilingual School

Address: 401 Laprao 126 Plubpla, Wangthonglang, Bangkok 10310 Contact: ***************@*****.***; +668********

Relationship to applicant: Co-teacher at Ladprao Bilingual School

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