DAVID BERTRAM

Alpharetta, GA ***** adia1u@r.postjobfree.com

770-***-**** linkedin.com/in/drbinatl

LEADER IN SOFTWARE ENGINEERING AND DELIVERY

Senior level leader with over fifteen years of experience. Heavy experience in software development projects, client launches and the implementation/roll out of processes, new software, hardware and tools. Adept at working across the organization at all levels to complete objectives. Skilled at running projects with or without direct authority over project resources. Experienced at building teams and working in a globally distributed environment. Ability to quickly learn new processes and technology. Disciplined at being client/customer driven and keeping projects in alignment with company strategy and objectives.

What I bring and benefits: Positive attitude, motivated teams, a collaborative environment with open learning, big picture thinking, transparency, quality delivery.

Specialties: Software Development and Delivery (Waterfall, Agile, SAFe, CI/CD), Client implementations (Global, Software and Hardware), Process Improvement.

EXPERIENCE

Travelport Limited Aug. 2018 - April 2020

Director Software Engineering (Delivery)

Responsible for the delivery of the MyTravelport and Developer Experience Web applications using SAFe Agile framework. Included both new product development and support.

Collaborated heavily with Product Management, Corporate Security, and Production Support.

Remotely directed a team spread across multiple locations including Atlanta, Denver, London, Dublin, Barcelona, India (Bangalore, Ganghinagar).

Transitioned teams into SAFe operating model.

Built several offshore Agile/SAFe teams comprised of Java / Liferay / UI / systems resources with multiple vendors from evaluation and contract negation through go live.

Built technology roadmap starting with migration to cloud and cloud solution evaluations.

Reached 99.9% availability (from mid 80s) by improving infrastructure, architecture and system monitoring in AppDynamics dashboards.

Improved customer experience by building out a performance environment and adding dedicated performance testing.

Improved quality and accountability by transitioning production support from a dedicated team into the new development teams.

Focused on building process maturity and DevOps culture with the creation of a CI/CD pipeline (Jenkins, Gradle, GitHub, JIRA) and automation of regression testing.

Enhanced security through integration of security scans into the automated build process (Fortify, Black Duck).

Spring Mobile Solutions (Coke One North America / CONA) May 2017 - Aug. 2018

Service Delivery Manager

I was the primary point of contact between CONA and Spring for all SaaS activities and the onsite representative, involved in daily operations of service delivery for the Spring platform used by bottler agents on their handheld devices.

Enforced keeping Spring in compliance with contractual SLA obligations.

Project managed the on time delivery of new software releases.

Determined release scope with the client and represented Spring on the CONA change control board.

Improved customer confidence by driving improved system monitoring and transparency.

Maintained customer satisfaction by talking directly to CONAs clients and feeding information back into new software development cycles.

Promoted stability by planning and running production maintenance window activities including new production software release deployments.

Promoted Spring by participating in sales engagements outside of CONA.

Worked with the client on budgeting and capacity planning within CONA budgeting cycles.

Brightstar Corp. Nov. 2009 - March 2017

Director of Project Management and PMO, 2013 - 2017

Accountable for the successful deployment of new software releases, new client implementations and existing client changes.

Built team of seven project managers for software delivery and client implementation.

Improved software delivery by working with the VP of engineering on enhancements to the SDLC including migration from waterfall to Agile.

Expanded launch processes to include international client launches (software and hardware) in Canada, LATAM, APAC, and EMEA.

Determined capacity and demand for IT resources to drive budgeting and hiring throughout the year.

Tracked actuals and interpreted data for capitalization and regional cross charging purposes with the accounting department.

Improved software development efficiency and transparency by implementing JIRA and customizing development workflows.

Sr. Project Manager, 2009 - 2013

Responsible for the individual releases of platform software and for the implementation of new clients on the device insurance product.

Platform Releases:

Project managed the releases of the software platform HITS.

Managed scope and change requests for platform releases.

Developed central hub of project information that included, project dashboard, scope, risks/issues, UAT/Go No Go tracking, and SDLC artifact library.

Served as interface between IT and other departments/vendors.

Client Launches

Accountable for the launch of all new clients and major improvements to existing clients.

Determined the appropriate launch configuration using client contracts and interviews with sales and the client.

Identified and resolve process gaps from a standard implementation.

Ran internal and client facing kickoff and status meetings.

Managed Go/No Go decision process.

Managed client transition from sales to account management.

Worked closely with all departments throughout the launch process (Sales, Account Management, Marketing, Product Management, IT, Logistics, Call Center, QA, Training, and Accounting), and ensure the lines of communication are working effectively.

Identified ways to continuously improve the launch process.

Managed several launches concurrently.

ADDITIONAL RELEVANT EXPERIENCE

CSC Consulting (Cox Communication)

Sr. Project Manager and Executive Oversight

Sr. Project Manager for Customer Care

Software development projects and joint venture project

Verint (Witness Systems)

Director Process Improvement / Sr. Project Manager

Software development projects, SaaS

Naviant Corporation

Director of Development / Software Development Manager

Chrysler

Software Development Manager

Controller Technologies Corp

Embedded Systems Engineer

EDUCATION

Math / Computer Science

Lawrence Technological University

CERTIFICATIONS

Certified Safe 4 Agilist

CSM

PMP (lapsed)

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