Engineer Customer Care
Resume:
Curriculum Vitae
NADEEM AHMAD
Mobile: +971-********* Email:**********@*****.***
Address: Room no 102, Al Hassani Tower,Near NMC Hospital, Al Nahda 2, Dubai 4545.
CAREER OBJECTIVE:
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record. Working for the esteemed organization ‘’ serving as a client from Mercantile Information & Telecommunication Technology Company LLC in the field of DATA CENTRE and FIBER OPTIC positioned as Site Engineer.
Work Experience: Telecom Technician
Etisalat Dubai
From Sep-2014-March-2019
Test & troubleshoot FTTH,FTTB fiber paths.
Complete knowledge of fiber cables ISP installation, fiber patching and migration.
Responsible for completion of fiber optics installation and migration process.
Experience in practical fiber terminating, fiber splicing and installation.
Guiding subordinates in installation ISDN lines.
Tested fiber with different and advanced tools.
Used fiber optics tools-OTDR, Power Meter, VFL, Fusion Splicer, and Continuity Tester
Troubleshooting, Loss Tests, VFL, Talk Set, Fiber Identifier.
Worked on the passive optical transmission technology and mainly applies to the scenario such as fiber to the home (FTTH) to provide various services: Voice, Data, Video and Leased Line.
installations and configurations of different routers (CISCO, Apple, TP Link, D-Link, Aztech).
Installation/Configure Different ONT’s such as ZHONE, HUAWEI, Alcatel for Home users and Business users.
Migration of Current Copper Customer services (DEL,HSI,IPTV) on GPON system and also provide New services such as DEL, HSI, IPTV, Leased Circuits in GPON.
Work Experience:Site Engineer
Mercantile Information&Telecommunication Technology Co. LLC
June-2019 Present
Maintained the data centre equipment and software and performed regular troubleshoot on the process.
Install, configure, and maintain switches, servers, firewalls, and hard drives.
Perform system repairs and update software/operating systems.
Prepared reports on projects and updated it regularly.
Coordinated the daily activities of group and department.
Proficiency in using data enter servers, cabling, racks, and in-rack-PDUs
Huge knowledge in Installing, and maintaining Dell server and switches and Sandvine PTSs infrastructure.
Performed regular maintenance on the servers to ensure issues were resolved quickly and never interfered with regular operations.
Gathered information for supervising data center engineers.
Provided support and insight to superiors upon request.
EDUCATIONAL CREDENTIAL:
Qualification
University Name
Year of Passing
Grade
Per %
10th
UP Board
2002
Second Class
53.52
12th
UP Board
2004
First Class
62.20
B.E(Electronics&communication)
V.T.U Belguam Karnatak
2013
Second Class
53.55
TARAINING:
Course
Institute
Year
Residential GPON& Customer care
Etisalat Academy UAE
Dec 2014
Essential communication skills
Etisalat Academy UAE
May 2017
Project: VEHICLE ECU (ELECTRONIC CONTROL UNIT) MANAGEMENT SYSTEM.
This project present an automatic vehicle accident detection system using GPS and GSM modems.
The microcontroller processes this information and this processed information is sent to the user using GSM modem, a GSM modem is interfaced to the MCU.The GSM modem sends asms to the predefined mobile number and informs about this accident. This enables it to monitor the accident situations and irt can immediately alerts the police/ambulance service with the location of accident.
ACHIVEMENTS:
Excellence in customer experience during the Quarter 2, Quarter 3 and Quarter 4 of 2015.
Runner up for the Best field engineer in prestige consumer service during the Quarter 3 of 2016.
Best performer in the year of 2017 in Dubai region.
AREA OF INTEREST:
FTTH
GPON
Data centre
Fixed LTE
PERSONAL INFORMATION:
Address
Village:Chandpatti.Dist:Azamgarh,(Uttar Pradesh)
Contact Number
Date of Birth
06/11/1985
Gender
Male
**********@*****.***
Known Languages
English, Hindi, Urdu & Arabic
DECLARATION:
I hereby declare that the above-mentioned information is true to the best of my knowledge.
NADEEM AHMAD Date:12\12\2019
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