Customer Service Analyst

ANNALYN MAE E. CACDAC

July **, ****

**** ***** **. ****. *** Del Pilar., Makati city

+63-975******* / +63-939*******

********@*****.***

CAREER OBJECTIVES

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills, to contribute and to increased customer satisfaction. A creative problem solver who is energized by dealing with a variety of challenges in a fast-paced environment. Able to keep a positive attitude and remain patient when dealing with difficult customers or situations. Attain a position that I'll be able to use my communication and organizational skills, customer service background and my ability to work well with others.

PROFESSIONAL ABILITY AND SKILLS :

Process outgoing personality and confidence

Have a good verbal and written communication

Have the ability to stay motivated at all times

The ability to ask the right questions and listen carefully

Computer literate

Fast learner

WORK EXPERIENCE

Admerex Solutions, Inc, Makati city - Collection Specialist / Account analyst

JUNE 17, 2019 - OCTOBER 1, 2019

Outbound collection Specialist.

Composing and sending email time to time

Analyzing and saving data using Excel.

Teleperformance, Ayala Makati city - CSR

JUNE 25, 2018 - NOVEMBER 25, 2018

- Inbound customer service.

Answering customer's inquiries and doing their requests.

Max's Franchising, Inc, Makati city - Telemarketer

JUNE 11, 2016 - DECEMBER 27, 2016

Answering calls / email

Accepting / Taking orders for delivery or take out for 5 different food companies

EDUCATIONAL ATTAINMENT

Arellano University, Jose Abad Santos - College degree,

- Batch 2017

- Bachelor of Science in Elementary Education, Major in general education

REFERENCE

Arcy Anne Cacdac - 091********

Jayson Salvacion - 091********

Contact this candidate