Manager Service

daniel francis vaz

Results-oriented Customer Service Supervisor, seeking the next big career step with a growing organization that is committed to providing world class customer service.

Andheri East, Mumbai- 400099.

Cellular: 829*******/987*******

Email: *********@*****.***

Core Skills

Excellent communication skills, Willingness to learn, Good at observation,

Bar Skills.

Customer Service

Inventory Management

Interpersonal Communication

Conflict Resolution and De-escalation

Team Leadership

Work Experience

Working at The Bandra Project as a Sr. Bar Tender May 2017 – Till Date

Inventory management and coordination with management for the management of bartenders and operational oversight of the bar to provide high quality service.

Ensure satisfactory completion of all opening and closing tasks in a timely and efficient manner, allowing for adequate preparation for the next day of operation.

Creation of schedules and resource management to ensure that guests are provided with timely and quality service.

Generate sales reports for bar owner on a monthly basis.

Worked for THEORY as a Bartender Mar 2016 - Apr 2017

Team leadership in absence of the bar supervisor.

Assessment of bartenders’ skills and delegation of tasks.

Taking orders and ensuring their timely fulfillment.

Tracked inventory.

Maintain a customer satisfaction rating over 90 percent.

Worked for LA Ruche - Bar & Grill as Team Leader Jul 2015 - Feb 2016

Team leadership in absence of the floor manager.

Support for customer enquiries, reservations, and parties.

Taking orders and ensuring their timely fulfillment.

Ensure food and drink orders are recorded and fulfilled in a timely manner.

Worked with AIDA Cruises as a Bar Waiter Aug 2013 - Jun 2015

Ensure operational-readiness, and service from several service bars.

Worked with Club Royalty of Indorama Entertainment Pvt Ltd from May 2011 till July 2013 as F&B Bar Associate.

Worked with ZENZI of Torch Hotels Pvt Ltd at Waterfield road Bandra west as a Bartender from May 2008 till September 2010.

Worked with AZZIANO, MONZA & KEBASHISH of Liquid India Pvt limited in phoenix mills Lower parel west as a Senior Steward Mar 2007 - Feb 2008

Languages known

English, German, Hindi, Marathi & Konkani

REFERENCES-

Name-Mahesh Kanojia

Designation-Manager on duty

Company Name-The Bandra Project

Name-Kalpesh Kamble

Designation-Jr.Sou Chef

Company Name-The Bandra Project

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