Customer Service
Resume:
John Dio Capada
adi9p1@r.postjobfree.com
Putatan Muntinlupa, 1781
SKILLS
Documentation
Answering questions
Microsoft Office
Customer support
Quality assurance
Problem-solving skills
Brand representation
Technical Support
Gathering information
Product and service knowledge
Warm Calls
EXPERIENCE
12/7/2019– 12/23/2019 Call Center Agent, Concentrix Alabang, Muntinlupa
A knowledgeable and dedicated customer service professional with extensive experience in the Inbound Call Center Industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization.
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Polite and professional Agent successful in applying strong communication and problem resolution skills to each customer issue.
EDUCATION
Graduated Apr/2019 Senior High School De La Salle Zobel
ABOUT ME
My age is 20 years old unemployed, I’ve spent my time studying, exercising, and learning human behaviors. My hobby is playing video games and binge watching Youtube or Netflix movies. It depends on what kind of games I play, and how you interact with the game. I’m a Multiplayer Online Battle Arena player and it’s one of my favorite things in the world, however I can’t play it every day due to the toxicity of the community and couldn’t get a match without anyone going idle or trying their best unlike me who is industrial and tries his hardest to actually make an accomplishment. I've had a passion for mobile games too like Card Games and First Person Shooters never Third Person Shooters. I want to spend my energy on something useful that would give me the opportunity to polish and strengthen my communication skills in all types of scenario. Any easy jobs I would do, anything available would be great!
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