SRIJHA RAMACHANDRAN

#***, *** *****, *** ***** Mobile: +91-968*******

1st A main, BDA Layout Email: adi9ow@r.postjobfree.com

J.P Nagar 8th phase

Bangalore-560076.

Self- motivated, enthusiastic and customer-oriented individual with 2 years of Customer Service experience, desiring to work as Customer Service Representative to utilize my excellent communication skills, phone handling skills, and ability to learn fast on the job and follow instructions, providing effective support and assistance to customers.

EXPERTISE & COMPETANCY

Able to swiftly and accurately collect relevant data to determine solutions to customer issues.

Able to work on own initiative or part of a team, with confidence.

Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Ability to effectively communicate information in written and verbal format.

Flexible to work hours including rotational shift for work from home jobs.

Proficiency with Microsoft Professional Office Suite, text editing and basic data manipulation.

Technology Savvy, Able to learn new products or procedures quickly

CRM Customer Relationship Management

SRM Stakeholder Relationship Management

Quality Consciousness

Design and Manage Customer Surveys

EXPERIENCE DETAILS

Dec 2018 - Present: Primary School Teacher-English Language

Heritage Public School- Bangalore

Teaching English language (literature and Grammar) for 100+ students of class 3, 5,6 & 7.

Develop schemes of work, lesson plans and tests in accordance with the syllabus and procedures.

Develop a scope and scheme of learning activities as per curriculum standards and teaching methodology.

Preparing course materials, assessments and syllabus for every academic year.

Assign and evaluate class work, homework, tests and assignments and provide appropriate feedback on their work.

As a class teacher for 7th standard, manage student behavior in the classroom by enforcing rules and regulations of the school, prepare classroom for class activities.

Participate in, school and parent meetings and share necessary information regarding student progress and needs.

Helped students to think beyond their text book, and develop their creativity skills.

Gained appreciation from parents for assisting students in developing their English reading, writing and speaking abilities.

Guiding students during annual day functions.

Hosted various school functions.

Oct 2020 - Present: Part Time English Trainer

SimpliEnglish- Gurugram, Haryana

Handling people of various age group and assisting in grammar, pronunciation and vocabulary, providing the best and innovative learning platform. My youngest student was a 5 years old school going kid, while the eldest is 40 years old house wife.

I encourage the students to speak the maximum time in the class on various topics and rectify their mistakes, making them more confident.

Have also given spoken English training to scholars for their projects and presentations.

Oct 2020 Present: Real Estate Sales Representative

Redefine Groups- New Delhi

Communicate with clients to identify their needs and budget and match to available properties.

Explaining the customers regarding the location, route map, area, and other salient features of the property and projects and counselling for the site inspection.

Sharing details in WhatsApp and do regular follow-ups to maintain better communication and relationship with the clients and convince them to purchase the property.

Sep 2018 - Dec2018- Customer Service Associate (Work from Home)

Paytmmall

Work from Home profile which included answering and resolving customer complaints received via social media platforms like Facebook and Twitter.

Checking the order status, payment, refund and cashback as per queries in the seller panel and

updating the same to customer.

Coordinate with cross-functional teams within all levels of the organization via internal email escalation for update on status as necessary to ensure effective customer service.

Dec 2015 - June 2017- Holiday Expert (Work from Home)

MakeMyTrip

Responsible for corresponding with the customers on their holiday enquiry.

Designing detailed day wise itineraries, considering their destination, duration, budget and other requirements along with the costing for the packages.

Upsell the designed holiday packages, follow up on for the sales.

Ensure a track of payment collection and necessary documents for the travel.

Assist the customer during the tours, whenever required.

Tools:

Query Management - CRM

Online Booking Tools: Freedom/HP Tool

OTHER WORK EXPERIENCES

Oct 2008 : Nov 2009 - Greenesol Power Systems - DCS Engineer

July 2007 : July 2008 - Solectron Centum Electronics - Testing Engineer

May 2007 : July 2007 - UL India Pvt Ltd., - Customer Service

Dec 2005 : Dec 2006 - Bharat Electronics Ltd, BEL - Test Engineer

Dec 2004 : Nov 2005 - Pioneer Info Solutions - Service Co-Ordinator

ACADEMIC CREDENTIALS

B.E Electrical & Electronics - 2004

RVS College of Engg. & Tech., Dindigul. (Madurai Kamaraj Univsersity)

SOFTWARE PROFICIENCY

Operating Systems : Windows 10, Android

Office Tool : MS Office

SYSTEM SPECIFICATIONS

Operating System : Windows 10 Home, 64 bit

Processor : Intel core i3@3.75GHz

RAM : 8GB

MS Office : 2019 Pro

Internet : Fibernet

Download speed : 100Mbps

Upload speed : 10Mbps

PERSONAL DETAILS

Date of Birth : 7th August 1982

Languages Known : English, Kannada, Tamil (Proficient), Hindi (functional)

Marital Status : Married

I hereby declare that the information furnished above is true to the best of my knowledge.

SRIJHA RAMACHANDRAN

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