Manager Customer Care

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Beena S.N.

A***,, Newry Celestial Avadi. Chennai –

Phone: 938******* E-mail: *******@*******.***

Objectives

A career, which enables me to showcase my skills in Customer care management, also provides scope for development of my professional and personal capabilities in organisational and inter-personal spheres.

Experience

Overall 15 years of experience in Co-ordination .

Instruments Care Chennai Pvt Ltd (2015-Present)

Generating Business Enquries

Attending Customer Complaints

Accel Front Line Ltd, Chennai - as National Call Co-ordinator (2005-2012) Reporting to Vice President – Services

Independently handling New Installation Group department.

Ensure all the installations are happening on time

Coordinating short shipped/ wrong shipped items during installation

Ensure warranty registration of the products

Maintain warranty database with complete details

Updating Area Manager about the expired units and follow-up for renewal.

Accel Front Line Ltd., Delhi as Service Coordinator/MIS executive (2002-2005) Reporting to Regional Manager – Services

Handling Customer complaints.

Transferring complaints to respective Engineers.

Co-ordination with various departments for the escalated calls.

Co-ordinating with regions for NIG activities.

Maintaining customer database with complete machine details

Updating Area Manager about the expired units and follow-up for renewal.

Preparing weekly and Monthly MIS reports.

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Worked with OTIS ELEVATOR CO (I) LTD., Lucknow as Call coordinator(1997

– 2001 Temporary basis not in Roll.)

Reporting to Area Manager – Services

Maintaining Customer Complaint Register; transferring to examiners.

Sending weekly/monthly MIS reports to Regional Office.

Maintaining customer database

Maintaining spare parts inventory and sending inventory reports to Regional Office.

Recording attendance details of the employees; sending them to Regional Office.

Maintaining filing system.

Maintaining Office correspondence

Worked with Kaycees Institute –Kochi as Computer Instructor. Academic Credentials:

o Diploma in Electrical Engineering: Department of Technical Education, Kerala 3 years (1991).

Other Certifications:

o Diploma in SYSTEM MANAGEMENT FROM NIIT. (1 year course-1992) Languages Known:

To Read / Write : English, Malayalam, and Hindi

To Speak: English, Malayalam, Hindi, Tamil

Computer Proficiency:

Working knowledge in MS OFFICE

Personal & Family Details:

DOB: 08-09-1970

Married, One Son

Husband –Anil P S

Interests:

Listening Music, Watching TV

Yours truly,

Beena S N

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