Training Front Desk
Resume:
SUROJIT
BODAK
Hub Trainer
Address
Lane, Kadamtala, Howrah,
West Bengal - 711101
Phone
*************@*****.***
https://www.linkedin.com/
in/surojit-bodak-b8376612
Training material
development
Payroll (PF, ESIC)
Recruitment
Classroom & Online
expertise
HR
Employee training
Performance
evaluation
Mentor-ship
Data tracking
Customer service
Communications
Soft Skills
Time management
Public speaking
MS Office
Leadership training
English
Hindi
Bengali
Hub Trainer with over 8 years of successful experience in Learning & Development, HR, Recruiting and Operation. Recognized consistently for performance excellence and contributions to success in Hospitality industry. Motivated to learn, grow and excel. Work History
April, 2015 - Sept, 2020 : OYO, Hyderabad, Telangana Hub Trainer (Jan 2020 – Sept 2020)
Recruiting Management - Hiring the right candidates for the profile with set time line
HR Management - Managing end to end HR work for the designated team including Payroll
Coordinated with Hub Head and corporate leadership to identify training and development opportunities to improve product knowledge and optimize performance.
Developed effective training manuals, modules and teaching aids.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Collected information about company objectives and employee deficiencies in order to assess training needs.
Monitored employee progress and gave feedback to management and additional training requirements.
Held online and conference call training session to accommodate off/on site employees.
Driving knowledge across hub for Operation, Sales and Business Development verticals
Coached new managers on procedures, policies and customer service, revenue, product etc
Maintained records on attendance and participation.
Led cross-functional training for external and internal clients and created all training materials and exams.
Operation Trainer (June, 2017 - Jan, 2020)
Delivered new employee on-boarding and training sessions via classroom and on the job training session.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Lead 50+ Hotel Manager team and work on target base Key Responsible Area
Lead 6 Property Trainers team and work on target base Key Responsible Area
Reviewed and edited all training materials for accuracy and company policy compliance.
Assessed skill gaps for employees in operation department and developed training courses to meet identified needs.
Analyzed effectiveness of training programs at all levels and recommended updates.
Developed surveys to identify training needs based on projected production processes and changes.
Researched and obtained relevant course materials to achieve training objectives.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Delivered wide variety of courses focused on company policies, customer service and new products to enhance communication, team cohesion and group performance.
Hospitality Trainer (April, 2015 - May, 2017)
Delivered employee training sessions via Classroom and On the Job Session.
Coordinated ongoing technical training and personal development classes for staff members.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Assessed skill gaps for employees in properties and developed training courses to meet identified needs.
Managed new employee orientation training process for more than once in each month.
Directed field training to enhance participants' soft skills and customer service process.
Successfully completed few Hub level project to work individually on some specific properties
Nov, 2014 -
April, 2015
Radisson Hitec City, Hyderabad, Telangana
Housekeeping Supervisor
Created and implemented training programs to enhance employee performance.
Improved process efficiency through effective inventory control in alignment with client standards.
Completed schedules, shift reports and other business documentation.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained and mentored all new personnel to maximize quality of service and performance.
Worked with front desk to respond promptly to all guest requests.
Increased employee performance through effective supervision and training.
Directed team of 8 personnel in busy hotel with 100 rooms.
Ensured adherence to safety protocols by enforcing proper and equipment usage.
Drove improvements to work-flow and room turnover with hands-on, proactive management style.
Maintained controls over expenses and inventory for optimal budget tracking. June, 2014 -
Sept, 2014
The Park, Hyderabad, Telangana
Housekeeping Team Leader
Created and implemented training programs to enhance employee performance.
Improved process efficiency through effective inventory control in alignment with client standards.
Completed schedules, shift reports and other business documentation.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Accomplishments
Six Sigma Yellow Belt
from Udemy -
May,2020
Six Sigma White Belt
from Udemy -
March,2020
OYO Ops Excellence
in Training -
June,2019
Facilitation Skills 101
by Brain Play -
June,2017
Certified Skill Trainer -
Foundation Level by
THSC & AHLEI -
March,2016
Star Performer Of
The Training Year, and 2019 -
Development, Hyderabad Hub -
OYO 2019 Apollo Top Performer - December, Program - -
OYO 2019 Star Performer - April & June, Of
The Training Month, and 2018 -
Development, Hyderabad Hub -OYO
- Successfully Appreciated December, 2018 Leading for SMART HM
Management November, OYO Hyderabad 2018 - OYO -
Delight King Of The
Hub Appreciation - October, By 2017 OYO
CEO Best - Employee May, 2016 of the
Month Grand, by Kolkata The Oberoi -
October, Inter Winning Collage 2012 Teamunder Debate Competition, 2009
Examination Passed School/College Board Result Year BHSM
Guru Nanak Institute Of Hotel
Management
WBUT 75.10% 2011
Higher Secondary (10+2) Bantra M. S. P. C. High School W.B.C.H.S.E 62.50% 2008 Secondary (10th) Bantra P.L.S.N. Boys High School W.B.B.S.E 68.25% 2006
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained and mentored all new personnel to maximize quality of service and performance.
Worked with front desk to respond promptly to all guest requests.
Increased employee performance through effective supervision and training.
Directed team of 3 personnel in busy hotel with 52 rooms.
Ensured adherence to safety protocols by enforcing proper and equipment usage.
Nov, 2013 -
June, 2014
Trident,Hyderabad, Telangana
Housekeeping Assistant
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cleaned bathrooms and guest rooms with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Restocked room supplies such as facial tissues for personal touch with every job.
Handled in-bound and out-bound calls (Housekeeping Desk).
Followed up with guests ensuring their satisfaction with the quality of service
Trained new joiners on all departmental procedures and provided assistance in finding necessary items and cleaning supplies and desk work. Aug, 2011 -
Aug, 2013
The Oberoi, Kolkata, West Bengal
Housekeeping Operational Trainee
Handled in-bound and out-bound calls (Housekeeping Desk)
Was in-charge of Lost and Found process
Restocked room supplies such as facial tissues for personal touch with every job.
Serviced guestrooms, including cleaning, sanitizing and supply replenishment.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Operated various cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and accidents.
Trained new joiners on all departmental procedures and provide assistance in finding necessary items and cleaning supplies and desk work Education
Cooking
Planting
Traveling
Listening Music
YouTuber
Channel Name - Surojit’s
Kitchen
Channel Link -
https://www.youtube.co
m/channel/UCdPbqoub8R
8uDWDCFGrRKyQ
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