Customer service administrator

Cheryl Ann Winder-Tuaefe

*** ***** ******** *** **** mobile 9. Lovelock Nevada 89419.

Phone: 775-***-****. Email:**************@*****.***

1)Objective

Obtain a call center customer service position where I can benefit others.

2)Education

ASSOCIATES OF APPLIED SCIENCE MAY 2001 TRUCKEE MEADOWS COMMUNITY COLLEGE

Major: Engineering Drafting Technology

Minor: Education, Spanish

Activities: Honor Society (PTK) member, Associated Student of Truckee Meadows: Student Senator (1999-2000), Learning Hub Tutor for Algebra and Trigonometry. Internships with CH2MHill, WRC Incorporated, and MacKay and Somps Engineering groups.

HIGH SCHOOL DIPLOMA JUNE 1994 SPARKS HIGH SCHOOL

Major: Honors courses in Math, Science, English and Social Studies

Minor: German, Swimming and Ceramics

Activities: Varsity Academics, Varsity Swimming, Honor Society Member, Historian for Future Business Leaders of America, German American Partner’s Program Exchange Student, Debate Team

Additional Courses taken in Civil Engineering, Mathematics Education, and Religion at the University of Nevada, Reno and Western Governors University (circa 1995-2013).

3)Skills & Abilities

MANAGEMENT

Management and Human Relations course at Truckee Meadows Community College, and Classroom Management is key for success as a Substitute Teacher for 12 years.

SALES

Worked as a cashier at Vick’s Hallmark and Books, greeter for the Disney Store in Meadowood Mall, and team lead for Crossroads Cafeteria at UNR, Point of Sale Clerk for Kohls Department Store, and independent sales representative for Christmas Around the World, telephone sales and for US Airways, AT&T wireless, and Spiegle.

COMMUNICATION

Deliver impromptu lessons for K-12 student on general education topics. Use interviewing skills for completing surveys for Global Data Collection Company (Formerly ORC), Premier Employment, Infosearch International Incorporated, and the University of Nevada, Reno, Social Research Center. Provided customer service for a banking enterprise at Teleperformance.

LEADERSHIP

Overseeing classrooms of 5-35 students and possible aids and assistants. Lead the Associated Students of Truckee Meadows agenda for my term as Student Senator (1999-2000), Served as Secretary for the University of Nevada, Reno chapter of the Associated General Contractors/American Society of Civil Engineers (2000-2001).

VOLUNTEERISM

Volunteered for Habitat for Humanity

Served in church as a Mia Maid President and Secretary, Relief Society Chorister and Visiting Teacher.

Sorted Food for Food Bank of Northern Nevada

Volunteered with Kohl’s Cares for Kids A-team

Served Nevada Festival Ballet

Cared for cats at the Nevada Humane Society and dog wash.

Was a Float and Beginnings volunteer for Washoe Medical Center (now Renown Health)

4)Experience

INTERVIEWER GLOBAL DATA COLLECTION COMPANY ( FORMERLY ORC, INCORPORATED) JULY 31 2019-PRESENT AND (APRIL 2016-SEPTEMBER 2018)

Telephonic interviewing of survey respondents for consumer surveys utilizing computer based applications and the internet, most of my experience has been remote as a work-at-home but I have commuted to the Reno office frequently.

SUBSTITUTE TEACHER WASHOE COUNTY SCHOOL DISTRICT AUGUST 19, 2008 TO PRESENT

Praxis Certified Paraprofessional. Most of my assignments have been in Music, Mathematics, and Elementary education. I have substituted for nearly every discipline. Covid-19 closures have kept me from working the complete year.

CAREGIVER FREEDOM HOME HEALTH AND SIERRA HOME HEALTH JULY 2015-MARCH L 2016

Light housekeeping duties, grooming and dressing clients, purchasing or gathering food and supplies preparing meals, and giving companionship.

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