Payroll Technician, Senior Customer Service Representative

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Amber Carreiro

Warren, RI ***** 401-***-**** *****.**********@*****.***

Benefits / Payroll Specialist Profile

Accomplished payroll expert with consultative approach to working with employers to deliver optimal business solutions and to resolve payroll and human resource needs. Awarded for abilities to establish standard operating procedures to exist in perpetuity, and appointed to work on special projects because of thorough research abilities and accounting knowledge. Unmatched analytical and quantitative skills, groomed for generating sophisticated reports and training manuals. Strong interpersonal aptitudes with an affinity for customer service. AREAS OF EXPERTISE

Reporting, Auditing, & Proposals

High Volume Payroll Operations

Billing Management

Paycom

OCIP & CCIP Reporting

Accounts Payable / Receivable

Marketing Support

Database Management

Sage/Timberline & BasPay

Paylocity

Human Resource Policy

Staff Training & Customer Service

Data Entry & Administration

Paychex

ADP

PROFESSIONAL EXPERIENCE

PAYROLL TECHNICIAN A-z Corporation., North Stonington, CT 04/2019 – 05/2020 Process weekly payroll for 500+ employees utilizing Paycom & Sage 300/Timberline. Enter employee reimbursements weekly in Paycom & in Sage AP system making sure credit and debits are applied to correct General Ledger Accounts. Maintain records for all entries. Provide assistance to employees concerning their payroll. Answer/assist with payroll related questions & time card issues.

• Process employee bonuses at Human Resource Managers request. Enter Vacation Payout requests from employees & HR Manager when an employee is Terminated.

• Investigate, research & identify discrepancies in employees pay.

• Create, verify & upload HSA & 401k files to outside vendors weekly. Enter deferral & loans per Fidelity feedback file received weekly.

• Move labor hours from one job to another. Setup Certified Payroll, research prevailing wage projects along with appropriate hourly rates & fringe deductions allowed per state guidelines.

• Process & calculate retro payments for raises. Handle tax issues for MA, CT and RI employees.

• Handle Human Resource issues & answer questions related to payroll & benefits. Equipment time cards weekly.

• Complete OCIP & CCIP reporting monthly.

• Verify cost codes used for labor and/or reimbursement requests & change cost code if needed.

• Setup cost code categories upon rejections received when importing weekly payroll from Paycom into Sage once confirmed with Project Manager. Import & upload Job# - Cost code files to Paycom three times a day.

• Process Project Assignment Consideration Package Forms and maintain files update rates if/when required.

• Build & create reports based on Project Managers and Directors request. Work on Special projects for upper management along with research & provide feedback on outcome of situations. Respond to inquiries via phone/email. Reset employee Paycom accounts. Attend meetings. Work with all departments to solidify P&P, etc. PAYROLL CLERK Sid Wainer & Son, Inc., New Bedford, MA 10/2018 to 2/2019 Prepare payrolls and maintain human resource records for all employees. Coordinate and assist in the performance of specialized clerical work. Liaise frequently with employees and department heads to ensure accuracy of personnel documentation for three different agencies, and an additional 200+ employees.

• Collaborate across departments to produce training materials. Streamline the acquisition of data for business departments; ensuring human resources and financial files are up to date and in good standing. Amber Carreiro

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• Assemble and maintain human resource records for each employee, including deductions such as health insurance, social security tax, savings bonds, group insurance, retirement, etc.

• Supervise the preparation of payroll worksheets based upon submitted timesheets.

• Design specifically tailored methods to improve productivity in specific departments.

• Received multiple commendations for outstanding performance and establishing a reputation as a detail-oriented self- starter.

PAYROLL/HUMAN RESOURCE ASSISTANT Sea Watch International, New Bedford, MA 11/2017 to 2/2018 Managed administrative duties which included tracking all time off, benefits dealings, and providing internal customer service to more than 100 employees at the largest harvester of clam products in the world.

• Played integral role in compiling data and confirming the integrity of new hire documentation in advance of employee orientation.

PAYROLL ASSISTANT Rubicon Builders, LLC, Mansfield, MA 10/2017 to 11/2017 Ensured accurate processing and recording of the company’s payroll, provided timely and accurate financial information, and participated in daily data wrangling.

• Established materials to assist in the calculation of overhead expenses per employee. Instituted new database cost codes to update system with accurate names and job specific duties.

• Analyzed processes and created new worksheets to rectify general ledger.

• Assembled and monitored employee files on a regular basis, updating as needed with pertinent financial particulars. PAYROLL SPECIALIST Paychex, Inc., East Providence, RI 8/2014 to 3/2017 Oversaw payroll components and managed over 265 clients’ activity for a variety of shifts and pay frequencies. Recognized for maintaining strong working relationships and preserving quality service for remote human resources/payroll provider.

• Assisted in the management of internal and external audits, preparing relevant reports and W-2’s for circulation. Set up garnishments, tax levies, employee enrolled deductions, retirement accounts, paid time off earnings & accrual rates.

• Trained other employees in accounting, tax filing, and delivery. RESERVATION SPECIALIST Starwood Resorts & Hotels, Fall River, MA 3/2014 to 8/2014 Recorded reservations for guests seeking accommodations at luxury hotel brands across the world.

• Enlisted new customers into the company’s loyalty program.

• Responded to customer questions being sure to fall back on expert sales techniques to encourage reservation follow through.

PAYROLL/CLIENT SERVICES SPECIALIST Automatic Data Processing, E. Providence, RI 10/2010 to 8/2012 Maintained a high standard of customer service through the upkeep of client records, building client relationships, forwarding requests to appropriate personnel, and offering technical assistance to co-workers and customers.

• Assumed principal role in mitigating client service issues. Coordinated resolution via extensive investigation, or by working in tandem with internal personnel before utilizing subsequent corrective action until the appropriate entity could step in.

• Demonstrated stellar customer assistance in accordance with company expectations. Additional Experience

Appraiser Analyst ComSearch

Marketing Support Specialist II Blue Cross, Blue Shield of R.I. Senior Customer Service Representative at Blue Cross, Blue Shield of R.I.

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