Service Manager

Marissa Thoma

*** **** ******* *****, **** WI ***03 920-***-**** ************@*******.***

Professional Experience

Heidel House Resort & Spa, Green Lake, WI September 2013 - May 2019 Banquet Captain

● Assisted in the set-up, execution, and break down of banquet events for up to 350 guests.

● Ensured that the banquet team moved efficiently and followed a tight schedule.

● Provided excellent guest service by assisting with any questions or concerns.

● Awarded People Pleaser of the year for 2015.

● Greeted guests, relayed knowledge of menu items, and addressed questions and concerns.

Heidel House Resort & Spa, Green Lake, WI September 2013 - May 2019 Outlet Server

● Uses tableside service to take orders, serve food, and ensure guest satisfaction.

● Works closely with outlet kitchen to know daily specials and how food is prepared if questions arise.

● Provided excellent guest service by assisting with any questions or concerns. Fox World Travel, Oshkosh WI September 2019 - January 2021 Business Travel Specialist,

● Planning travel arrangements such as air, car, and hotel.

● Assisting with changes to travel itineraries based on business needs and or weather disruptions.

● Providing excellent customer service via phone and email while surpassing companies goals.

● Working with vendors when needed to better assist clients. Skills

● Strong customer service, attention to detail, money handling skills, and takes instructions easily.

References

● Lindsey Jaen, Former Trainer, 920-***-****

● Jason Childers, Former Trainer, 920-***-****

● Karisa O'Rourke, Manager, 920-***-****

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