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Juan Marcelo Guerra Jijena

**** ******** ****, *** ***, Rockville, MD, 20855

E-mail: adi9ap@r.postjobfree.com C: 301-***-****

Summary of Qualifications

Detail-oriented and highly motivated Systems Engineer with 12 + years of experience in information technology. Proficient in the roles of managing Information systems, Databases, Networks, Technical Support and Data centers. Experienced in private and public institutions, looking for a challenging opportunity to fully utilize IT knowledge, communication, organization and problem- solving skills.

Education

Catholic University of Bolivia, Tarija, Bolivia. 02/2004

• Bachelor of Systems Engineering.

University Juan Misael Saracho, Tarija, Bolivia. 05/2014

• Specialist in computer security, networks and information Technology.

Certifications and courses

• Administration of systems Linux and Windows. 12/2007

• MS MODL-2785 Implementing and Maintaining Microsoft SQL Server 2005.

11/2009

• Networks and Security. 09/2012

• Security + Course. 08/2019

• Azure Administrator Course. 06/2020

Relevant Experience

Information Technology Consultant

Freelancer 02/2018 – Current

• Systems Engineer tasks for clients in South America: remote troubleshoot and Help Desk support (Windows, Office, Antivirus, Active Directory, etc.), Network devices administration and configuration, assist with network design and security IT projects, Database design and remote maintenance and Web Server Administration.

Chief of Information Technologies

SEGIP Tarija, Bolivia 07/2011 – 11/2017

• Recruited to head start this organization from its creation, working along with more than one hundred employees and managing seven support technicians.

• Implementation, management, maintenance and technical support of Information technologies such as: Data Center, Servers, computers (Hardware, Software, more than 150), peripherals, printers, Network, Databases, desktop and web systems and IP telephony to guarantee the issuance of Bolivia identity document and driving licenses for approximately 500.000 people in seven offices located in five different cities. 2 2

• Implementation of the biometric finger and facial system for the issuance of the Bolivian identity document and driving licenses, working with government confidential information. Database Officer

Electoral Court, Tarija, Bolivia 10/2007 – 02/2011

• Management, maintenance and technical support of Databases and desktop and web systems to guarantee the electoral voting processes and the civil registration information for approximately 500.000 people. Database servers and applications administration.

• Implementation of the biometric finger and facial voter registration system, working with government confidential information.

• Management of three technicians and more than fifty temporary employees periodically. Applications development

Electoral Court, Tarija, Bolivia 08/2005 – 10/2007

• Development, implementation, installation, maintenance and technical support of desktop and web systems; Web server and applications administration.

• Technical support of network, systems and computers, printers and peripherals maintenance.

Responsible for Solvencies and transfers

Local Government, Tarija, Bolivia 02/2005 – 08/2005

• Review and approval of documentation for the issuance of tax solvencies.

• Customer support in retrieval of tax records.

Skills and Strengths

• Technical support (Help Desk), advance troubleshooting, performance tuning, hardware and software maintenance, programming knowledge, database management, server management, network and internet technologies administration, maintenance and security, general monitoring and alerting.

• Microsoft Office 2013, 2016 and 365, Microsoft Outlook, OWA, Microsoft Lync, Cisco Jaber, Kaspersky Antivirus, Microsoft SQL Server 2005, 2008, 2014 and 2016, Internet Information Server (Web server and applications install, configuration and support), Active Directory, WSUS, WDS, ISA Server, Windows Upgrades and migrations.

• Windows 7, 8 and 10, Windows Server, Linux SUSE and Red Hat, MAC IOS, Windows Virtual PC, VMWare, Azure.

• Cisco Routers and Switches, DNS, DHCP, Firewalls, Modems, Cisco and Kerio VPN, Proxy, PRTG, Cisco IP Telephony, WIFI, WAN/LAN.

• Microsoft Visual Studio, Visual Basic.NET, VB Script, Java Script, ASP.NET, HTML/CSS, XML, C#, Windows PowerShell scripting, SQL scripting, queries and embedding interaction, Crystal Reports.

• Responsibility, confidentiality, work under pressure, collaboration, perceptiveness, critical and analytical thinking, attention to detail, interpersonal relationships, can work independently – with minimal supervision and team work, fast learning, ability to comprehend and analyze customer requirements, thinking beyond existing practices and mindsets to identify solutions to problems, actively seek and take initiative for business process improvement.

• Spanish and English. (United States permanent resident, green card holder.)