Customer Service Representative

Ayanah Ali

Ayanah Ali

Sandy Springs,GA

929-***-****

***.*******@*****.***

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Skills

-Microsoft Office Proficient

-Zendesk

-Business Development

-Talent Recruitment & Training

-Written & Verbal Communication

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Experience

CADY/ Customer Service Representative

November 2020 - PRESENT, Alpharetta, GA

- Resolved issues based on thorough investigations of concerns.

- Met inbound customer needs while maintaining strict performance targets.

- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.

- Updated records with all interactions and customer transactions.

New York and Company/ Assistant Store Manager

January 2018 - September 2020, Snellville, GA

-Oversaw 20+ employees, handling all training, performance monitoring, and disciplinary actions.

-Managed inventory effectively, completing regular cycle counts, and maintaining loss prevention strategies.

-Increased sales by overseeing successful promotional strategies and in-store events.

-Minimized store losses, training team members how to spot and prevent theft.

-Met financial and administrative targets, accurately tracking funds, and keeping records current.

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Education

Frederick Douglass Academy / High School Diploma

June 2016, New York, NY

GPA:3.2, Honors Regents Diploma

Gwinnett Technical College/Associate's Degree

January 2020- Present, Lawrenceville, GA

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