Office Assistant Customer Service

WORK EXPERIENCE

LA County Metropolitan Transportation Authority – Administrator Feb 2019 – Currently

Administrative: Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency, while managing/leading a team of entry/mid-level administrators; recruit, interview and hire candidates.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Computers: Microsoft Office, Word, Excel, Access, Publisher, Outlook, SharePoint

ABC Studios, Los Angeles – Temporary Administrative Intern June 2017 - Aug 2018

Office assistant: Overhauled recordkeeping system from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time. Scanning/filing paperwork.

Travel management: Coordinate a busy travel calendar that includes six international symposiums annually, ensuring all events are successfully executed.

Customer relationship: Tapped into the power of PeopleSoft CRM Analytics to track the effectiveness of leads, marketing initiatives and revenues. Generated reports that assisted upper management with decision making and were distributed to 200+ employees departmentwide.

Reason for leaving – 1-year position

Nike, Beverly Hills – Call Center Member August 2015 - April 2017

Customer service representative: Provide telephone assistant to customer placing/refilling orders, responsible for over 100 calls a day, established efficient client process payment between customer and department.

Office assistant: Overtook data entry projects in excel, tracked sales and updated customer information, modified changes on in-house orders at distributors request to ensure proper quantities were shipped, streamline report process to increase resolution of inquiries to improve customer satisfaction.

Reason for leaving – Seek better job opportunities

EDUCATION

California State University, Los Angeles Graduated August 2020 – 3.2 GPA

Bachelor of Science (B.S.) in Business Administration and Management