Time management, data entry, leadership
Resume:
Brittney Clark
*** ********* ** *** ** Schaumburg IL
**********@*****.***
Objective:
To obtain a position in an environment performing a variety of tasks that will allow me to learn new skills and increase productivity within the company. Strong planner and problem solver who readily adapts to change, works independently, as well as in a group and exceeds expectations.
Education:
DeVry University: Addison, IL Graduated: February 2012
Bachelor of Science in Business Administration
Concentration in Project Management
Skills
●Microsoft Office PowerPoint, Excel, and Word
●Microsoft One Note
●Strong verbal and written communication skills
●Great time management skills
Experience:
PNC Bank Itasca: Illinois 11/2017-Current
Operations Supervisor
●Manage a team of 14 associates in the mail in/ mail out departments
●Oversee the daily workflow of the mail room and mail out departments
●Discuss weekly and monthly production reports
●Hold monthly meetings with associates to go over their performance
●Create goals for associates
●Manage associates weekly time sheets
●Assist administrative team with research and questions from the Kiosk
●Assist in all areas of the operation as needed
PNC Bank Itasca: Illinois 4/2014-11/2017
Operations Work Lead
●Managed work flow over the mail room and mail out
●Updated label databases
●Managed updates from CPI requests
●Assist other work leads and supervisors with their questions
●Assist all areas of the operation
●Have completed various projects
●Updated the mail sorter
●Assisted my supervisor with interviews
●Trained other associates
The Core Organization Elmhurst: Illinois 05/2013-04/2014
Production Assistant
●Proof Read
●Performed quality control checks in the production area
●Created Quotes
●Ordered Supplies
●Created Purchase orders
PNC Bank Itasca: Illinois 1/2009-05/2013
Senior Operations Specialist
●Ran the mail sorter to prepare the incoming mail for sorting into proper lockboxes for each client.
●Worked in the mail-out department to send back-up material to clients
●Guided three other employees with the mail room process
●Inputted data into Excel Spreadsheets
●Helped train new hires
Projects at PNC
1.Mail Sorter Conversion
2.Rearranged the mail out area to benefit the workflow
3.Created a process for mail room rejects and flats
4.Created a log for checks being sent back in order to help research customers questions about what happened to their check(s)
5.Created a sort plan in order to separate Healthcare and Non Healthcare work
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