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Customer Service Air Force

Location:
Augusta, GA
Posted:
January 08, 2021

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Resume:

Urooj (Reggie) Abbas

**** ******* *** *** ******** GA 30907. Email: adi97k@r.postjobfree.com. Phone: 314-***-****

SUMMARY

Business and Sales Development focus started from college onto franchising a 7-Eleven for four years. Then moving onto a Language Analyst position in support of US Military in Afghanistan and stateside. Lastly utilized my knowledge of the defense and space industry helping others acquire positions.

EDUCATION

University of Pheonix, Bachelor of science in Information Technology with concentration in cyber security, 8/2011-1/2012, Ongoing.

Frontier Institute of Science &Technology (FIST) Peshawar, Pakistan, MCSA and MCSE certified in 2002.

East Carolina University, Bachelor of Science in Business Administration, 1998-Spring 2000. Incomplete.

Rockingham County High School, Diploma, June 1997

PROFFESSIONAL EXPERIENCE

Language and IT Recruiter, Bluehawk LLC Intelligence Services Jul. 2017- Sep. 2018

Senior Hindi/Pashto Analyst, CLI Solutions Jan. 2015- Oct. 2015

-Local Employment Screening Team's (LEPST) Pashto/Hindi linguist.

-Vetting and providing feedback through analyzing subtleties based on cultural experience and language.

-Third Country Nationals Bio Data entry on Excel worksheets.

-Simultaneous interpretation while performing screening with screener.

-Interpret for Air Force Office of Special Investigations (AFOSI) as required.

Senior Pashto Linguist, Strategic Intelligence Group Nov.2012- Oct. 2014 FT Gordon, GA

-Analyzed real-time data from Theater support intelligence acquisition assets to optimize Intelligence Information technology systems. Transcribed that data into scripts, gist’s, and dispositions.

-Simultaneously supports a wide variety of mission requirements in a dynamic environment.

-Instructed new hires into transition of the Pashto language as it was taught to them via curriculum based Pashto in to actual spoken Pashto. Taught and created vocabulary data banks as well as practice speech to better understand actual spoken Pashto to enhance the processing, exploitation, and dissemination efforts.

-Translation and transcription in a timely manner to English concentrating on nuances.

-Assigned as the quality control of translations/ transcriptions being sent to theater.

Senior Pashto Linguist, Mission Essential Personnel Nov. 2010- Nov. 2012 FT Gordon, GA

-**Note: Duties same as the ones listed above**

Senior Pashto Linguist, Assigned to THT/ 1-32 CAV, Mission Essential Personnel, Afghanistan May 2010- Aug. 2010

-HUMINT (Human Intelligence) development utilizing simultaneous interpretation.

-Creating curriculum based version of google earth to a rotational group of linguists.

-Assisted Provincial Reconstruction Team with analysis of the cultural environment.

-Transcribed videos and documents consecutively for quick presentation via PowerPoint.

Senior Pashto Linguist, Assigned to THT/ 3-61 CAV, Mission Essential Personnel, Afghanistan Sept. 2009-April 2010

-**Note: Duties same as the ones listed above**

Senior Pashto Linguist, Assigned to 3rd Radio Battalion, Mission Essential Personnel, Afghanistan Dec. 2008- Aug. 2009

-SIGINT (Signal Intelligence) development.

-Provided analytical reports derived from SIGINT sources.

-Medical facility transcriptionist for batch and hide system.

-Quality control of translations/ transcriptions being sent to command via speech and written reports.

7-Eleven Franchisee, 7-Eleven, Creve Coeur, MO June 2004-Sept. 2008

-Franchisor. Incorporated to a Type-S Corporation for financial security. Licensed Alcohol and Lottery.

-Hired/regulated performance of initial and ongoing staff based on 3 shifts. Total of 10 employees.

-Increased sales 15% first 2 years by giving the store a complete makeover, offering exceptional customer service, product quality, assortment, all tailored specifically for the customers, and maintained this image.

-Ordered inventory daily using sales statistics of each category of merchandise in the store.

-Ongoing daily/quarterly financial analysis for sales, gross profit margins, and payroll.

COMPUTER SKILLS

Proficiency in Microsoft Office. Exceptional typing skills 60 WPM, Excellent command of internet, software, and multitasking. MCSA and MCSE certified in 2002 on Windows2k Professional.

LANGUAGES

English: Primary, Pashto: Native, Urdu: Fluent, Hindi: Fluent, Dari: Fluent, Farsi: Fluent. Pashto: 3+ ALTA Speaking, reading, and writing.

REFERENCES

1)Daniel W. Simms, Vice President of Operations, Mission Essential Personnel, LLC. 10430 Furnace Rd. Lorton, VA 22079. 703-***-**** x1336, 703-***-**** m, adi97k@r.postjobfree.com

2)Samuel Chad Sorrells, Senior program officer, Valbin corporation, 4800 Hampden Lane, Bethesda, MD 20814. 301-***-**** x25 or x26, adi97k@r.postjobfree.com

3)Ronaldrey N. Budhi, CW2 USARMY 1-4 SBCT HUMINT Tech, Colorado. 719-***-**** w, 917-***-**** m, adi97k@r.postjobfree.com

4)Kristin Pierce, Program Manager, Bluehawk LLC, adi97k@r.postjobfree.com 703-***-****

5)Jacques Garabadian, Vice President Talent Acquisition, Bluehawk LLC, adi97k@r.postjobfree.com 561-***-**** Ext 110, M: 626-***-****



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