Help Desk

Jordan Sinclair

Education/Certifications:

• CCNA – Routing & Switching, December 2019

• CompTIA A+, September 2020

• CompTIA Network+, October 2020

• CompTIA Security+, December 2020

• Home-schooled, High School Diploma

Experience:

Ultrasonic Technician

ATI Specialty Materials, May 2017-Present

• Operate specialized equipment in order to detect defects inside materials.

• Troubleshoot equipment and software and solve problems related to the operating of the equipment.

• Troubleshoot and solve problems with the surrounding office equipment, such as printers, PCs, Windows, Excel, and other software.

• Created software applications and spreadsheets that facilitate the other inspectors on the floor.

Supervisor: Johnny Rorie 704-***-**** (Ext. 1212)

Manufacturing Associate

ATI Specialty Materials, October 2015-May 2017

• Operated various manufacturing equipment in the plant.

• Troubleshooted equipment and software when problems arose in my work area.

• Helped my coworkers solve I.T. related problems on the production floor, such as printers, PCs, Windows, Excel, etc.

• Created software applications and spreadsheets for the tasks in my job. Supervisor: Frank Hyatt 704-***-**** (Ext. 3827)

Standard Routing Technician

ATI Specialty Materials, July 2013-October 2015

• Worked with the Quality and Engineering departments to determine and document the manufacturing steps of our products.

• Troubleshooted issues that employees would have with our ERP system.

• Wrote extensive documentation on procedures in planning manufacturing steps on new orders.

• Would also do basic IT troubleshooting for my coworkers in the department, such as printers, PCs, Windows, Excel, etc.

Supervisor: Felicia Black 704-***-**** (Ext. 3397) Phone: 704-***-**** Address: 1909 Fletcher Broome Road, GitHub: Monroe, NC, 28112

https://github.com/jordansinclair1990

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