Alexander Guiragossian BSc, MBA

**** * ******** ***. *******, IL 60625 773-***-****

adi93x@r.postjobfree.com https://www.linkedin.com/in/alexander-guiragossian/

https://www.itbizcertificationtraining.com/

EXECUTIVE SUMMARY

Motivated and results-focused business and sales manager with experience focused on self-development, servant leadership, staff development and collaboration. Knowledge in sales management, medical cannabis, customer service, business strategy, and process improvement with a focus on excellent service quality. I am humble, positive and responsible for creating an environment enabling teams to excel to high performing teams and capable of supporting all phases of business operations. As a business leader with a passion for process excellence, a drive for results, I lead through the company’s vision, and values; developing teams that consistently deliver top-line sales growth and customer satisfaction. I am proficient in all aspects of managing a business, driving the business with a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (company standard operating procedures). I ensure that all business procedures are updated to provide the best practice for staff, customers and patients and train staff to ensure consistent performance.

PROFESSIONAL EXPERIENCE

Dr Speron Natural Skincare Inc. Business Consultant Jan 2020 – July 2020

Niles, IL

Chief Operating Officer, Product line development, brand awareness, including sales, and marketing

Collaborate with the CEO in setting and driving organizational vision, operational strategy, and business strategy

Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning. Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met

IT BIZ LLC. Business & Technology Consultant Jan 2019 – Present

Chicago, IL

Business and technology training and certification including: Information Technology Infrastructure Library (ITIL v4) Training, Certified Six Sigma Green Belt (CSSGB) Training, Professional Scrum Master (PSM), Professional Scrum Product Owner (PSPO), Certified Jira Administrator (ACP) Training

Computer Training Source (CTS) – Business & Technology Instructor Jan 2017 – Nov 2020

Chicago, IL

Business & IT Management Instructor, Duties include providing instruction, observing, and evaluating student performance. Create lesson plans, grade homework, administer tests, lead class discussions, maintain discipline, and provide additional assistance as needed by students in order to guarantee academic success

Successfully increased student certification success by 40% over a 2-year period

Created more effective instructional content to encourage student engagement and clarity of information

Developed new Data Analytics content and coursework

W.W. Grainger – Business Consultant June 2017 – Dec 2017

Lake Forest, IL

Work with project team to optimize and improve overall business requirements

•Define deliverables, templates, and standards for the project

•Develop and manage detailed integrated project plan including project milestone and deliverables

•Identify, track, and report project performance metrics to the client

•Manage project issues/risks, scope, budgets and client expectations

•Consult on new Knowledge Management System

Total Health Sports & Orthopedic Rehab Center – Practice Manager Jan 2009 – Oct. 2016

Chicago, IL

Accomplished professional with 7 years of experience in healthcare management and administration

Managing the day-to-day operations of a $2.5M business that included 20 employees consisting of physical therapist, physicians, nurses and administrative staff

Improved patient flow by 40% over 5 years and increased revenues annually by 5%

Successfully improved company productivity 10% annually and developed effective training for employees, redesigned and implemented new patient intake systems and created injury specific protocols.

Reduced expenses by $25,000 annually by developing new processes for managing inventory levels of supplies and medical equipment by creating effective inventory control systems.

EDUCATION & CREDENTIALS

Keller Graduate School of Management Master of Project Management (MPM) Chicago, IL (2016)

Delta Mu Delta Business Honor Society GPA 3.96/4.0

Keller Graduate School of Management Master’s Business Administration (MBA) Chicago, IL (2015)

Alpha Chi Honor Society GPA 3.98/4.0

DeVry University Bachelor of Science in Computer Information Systems (BSc) Chicago, IL (2014)

Summa Cum Laude Dean’s List GPA 4.0/4.0

CERTIFICATIONS

AED/CPR Certification

Scaled Scrum and Scrum Product Owner (SPS, PSPO)

Lean Six Sigma Green Belt Certification (LSSGB)

Information Technology Service Management (ITIL v4)

Certified Business Analysis Professional (CBAP)

Professional Scrum Master (PSM)

Cannabis Certifications and Training:

Responsible Vendor Training Program for Illinois, Illinois Dispensary Agent Training

Medical & Adult-Use Marijuana Dispensary Training

Clinical Cannabinoid Medicine Curriculum (SCC 2020)

Cannabis Advocacy Certificate

Healer Medical Cannabis Wellness Advisor Training

PROFESSIONAL AFFILIATIONS

MarijuanaDoctors.com (MD)

Minority Cannabis Business Association (MCBA)

International Cannabis Business Conference (ICBC)

International Institute of Business Analyst (IIBA)

Americans for Safe Access (ASA)

Association of Certified Commercial Cannabis Experts Society of Cannabis Clinicians

American Medical Marijuana Physicians Association International Franchise Association (IFA)

US Association for Small Business and Entrepreneurship

SKILLS

Microsoft Office

Agile Project Management

SCRUM Master

New Business Development

ITIL and Lean Six Sigma

Negotiating Win- Win Solutions

Business Management

Instructional Design

Healthcare Management

Quality Assurance

Communication Collaboration

Sales Professional

VOLUNTEER WORK

Chicago Volunteer Legal Services: Provided support for annual Fundraiser 5K run

Access Ashland Family Health Free Clinic: Support patients management and clinical process improvement

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