DC Manager

Vickie M. Vargas

210-***-**** ******-******@***.***

SUMMARY

Experienced Business Manager and Team Builder with demonstrated abilities in warehousing, logistics, and quality control.

Excellent communication/presentation skills and effective writing capabilities including ability to:

Conduct business in multiple languages; fluent in English and Spanish.

Develop policies & procedures that comply with Federal, State, and Corporate guidelines.

Strong supervisory, organizational, and technical abilities – accustomed to handling multiple ongoing activities in a fast-paced and time-sensitive environment.

Willing to relocate or travel for the right opportunity.

Computer skills include Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook), QuickBooks Pro, Oracle, and POS.

EXPERIENCE

LKQ Automotive, Schertz, Texas 2010 – 2020

Warehouse Supervisor – Led Warehouse, Shipping & Receiving, and Inventory Control operations for North America's largest online provider of recycled original equipment (OE) auto parts.

Managed 50 warehouse employees and 40 transportation specialists.

Performed HR duties for the operation including recruiting, hiring, and mentoring new team members.

Conducted biweekly performance goal reviews, administered employee performance feedback, and completed annual performance reviews.

Analyzed operating data and reports and determined manpower needs.

Assigned work schedules, provided training, and built a motivated, effective team that met organizational goals.

Guided the company through a complex reorganization resulting in a 75% increase in profitability and significantly reduced employee turnover.

Oversaw fleet management activities including registration, insurance, and maintenance of 30 trucks and associated material handling equipment.

Audited operational procedures and programs related to shipping and receiving.

Designed and implemented process improvements to exceed expectations for availability, storage, and security of inventory.

Implemented a computerized inventory and ticketing system that decreased the time-to-ship by over 90%.

Ensured compliance with all customer, governmental, and company directives and policies.

Prepared and distributed relevant reports and quality analysis summaries.

Designed, implemented, and enforced a new Company Warehouse Safety Program.

Prepared and posted Material Safety Data Sheets (MSDS) – brought warehouse into OSHA compliance.

Achieved zero inspection discrepancies, zero injuries, and zero incidents in the modified program.

Selected to manage the McAllen Texas Warehouse after the incumbent left.

Consistently met performance goals for productivity and client satisfaction.

KINETIC CONCEPTS INC., (KCI), San Antonio, Texas 1983 – 2010

Initially hired as a Receiving Associate and advanced to positions in support of customer service and operations that included:

Distribution Supervisor – Supervised a team of 68 and managed day-to-day operations for a national distribution center that handled the receiving of Durable Medical Equipment (DME) products for repair and shipping of repaired items to internal and external customers.

VICKIE M. VARGAS Page 2

EXPERIENCE (Continued)

Ensured accuracy of data entered on received equipment and worked closely with customers to track and update status of equipment.

Prepared comprehensive reports on equipment that ensured compliance with FDA, ISO, and OSHA regulations.

Developed and conducted safety training for team members that focused on ergonomics, proper lifting techniques, and operations of forklifts and pallet jacks.

Functioned as a liaison between clients and manufacturing to resolve issues and ensure a high level of customer satisfaction.

Managed the medical decontamination process to ensure meeting FDA and OSHA requirements for the Decontamination of Medical Products.

Trained team members in the use of equipment for cleaning/decontaminating returned equipment.

Handled hiring, training, and scheduling of team members.

Worked with senior management to implement process improvements that reduced processing time, enhanced tracking, and improved efficiency of operations.

Consistently met/exceeded established performance goals for customer satisfaction and productivity.

Quality Control Inspector – Inspected newly manufactured and repaired DME. Ensured equipment met company standards for mechanical and electrical performance.

Worked closely with Production Management to identify trends and prepared comprehensive reports for senior management review.

Provided oversight for production to ensure compliance with ISO, FDA, and OSHA regulations.

Assisted with training of personnel in equipment operations.

Customer Service – Worked in a high-volume Call Center and processed customer orders, researched status of customer orders, and investigated customer issues.

Functioned as Facilitator for Department of Defense orders.

Coordinated closely with field representatives and other departments to ensure meeting customer expectations.

Set up new customer accounts and entered required information for account management.

EDUCATION

Pursuing a Bachelor of Arts Degree in Logistics Management, The University of Texas at San Antonio

Associate degree in Business Management, Hallmark College, San Antonio, Texas

Professional Development:

Microsoft Office, Certificate of Completion · CRM Training

ISO 9000 Training · Diversity Training

OSHA 30 Training · HR Training

Lean Six Sigma Training · Inventory Management Training

Leadership Training · Coaching Training

Supervisor Training · EEO Training

Customer Service Training · Operations Management Training

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