Manager Customer Service

CURRICULUM VITAE OF SISANDA NTAMO

SOUTH AFRICAN FEMALE WITH A CLEAR CREDIT AND CRIMINAL RECORD

I am assertive, competent, reliable and considerate, determined and eager to learn constructively.

ID NUMBER: 840**********

LANGUAGES: ISIXHOSA AND ENGLISH (speak, read and write)

EMAIL: *********@*****.***

MOBILE: 076*******/078*******

HOME ADDRESS

86 MPETSHENI CRESCENT, ILITHA PARK

KHAYELITSHA

7784

EDUCATION

•Matric (Senior Certificate 2007) Lagunya Finishing School, Eastern cape.

SKILLS

Institution/College: ET Training Centre

Qualification: Computer

Driving License: Code 08

DEVELOPED SKILLS AND COMPETENCIES

•Very ambitious, highly motivated individual with a proactive attitude Ability to solve problems under pressure and cope with time sensitive situations

•Willing to deliver my skills and knowledge and I do everything to the best of my ability.

•I am eager to learn, and I also have good communication skills and telephone manners.

•I have a passion for field of study and desire to practically apply what I learnt.

WORK EXPERIENCE

COMPANY NAME: NATIONAL FINANCIAL AID SCHEME

POSITION: LOANS AND BURSARY ADMINISTRATOR

DURATION: DECEMBER 2019 -JANUARY 2020

DUTIES:

•Evaluating applications (i.e checking if all required fields are filled correctly)

•Confirming documents (seeing to it that all documents attached matches the information on the application)

•Sending students communication should there be any document needed.

•Ensuring application accuracy

COMPANY NAME: HILL’S PET NUTRITION

POSITION: DATA CAPTURER /ADMIN

DURATION: DECEMBER 2017 – SEPTEMBER 2019

DUTIES

•Redeeming and capturing promotional vouchers and payments

•Balancing of spreadsheet

•Receiving and capturing payments

•Updating and tracking documents and sending proof of payments

COMPANY NAME: OXBRIDGE ACADEMY

POSITION: CUSTOMER SERVICE ADMINISTRATOR

DURATION: JANUARY 2015- AUGUST 2016

DUTIES:

•Responding to calls and redirecting them to relevant

•Capturing new details and compiling files for new students

•Managing accounts, Escalations, updating accounts

•Receiving payment and emailing proofs to relevant departments

•Admin work

COMPANY NAME: HOMECHOICE

POSITION: CUSTOMER SERVICES

DURATION: MAY 2011- MAY 2013

Duties

•Responding to emails incoming calls

•Converting enquiries into sales

•Capturing new details, opening accounts

•Managing accounts, Escalations, updating accounts

•Receiving payment

COMPANY NAME: NIMBLE GROUP

POSITION: DEBT COLLECTOR

DURATION: JUNE 2008-MAY 2011

Duties

•Ensuring full understanding of collections strategy

•Follow instructions to ensure business success

•Arranging payments, reaching stipulated targets

•Educating customers of good credit keeping and its advantages

•Capture their payment plans

REFERENCES

MR OWEN MNXUNYELWA: TEAMLEADER

NAME OF COMPANY: NATIONAL STUDENT FINANCIAL AID SCHEME (NSFAS)

CONTACT: 062*******

Email: *****@*****.***.**

MSS LISA GEJANA– TEAM LEADER

NAME OF COMPANY: HILL’S PET NUTRITION

CONTACT: 065*******

EMAIL:

MISS LYNETTE DANIELS: OPERATIONS MANAGER

NAME OF COMPANY: OXBRIDGE COLLEGE

CONTACT: 021-***-****

MISS BRIDGET PHILOGENE: OPERATIONS MANAGER

NAME OF COMPANY: HOMECHOICE

CONTACT: 071*******

MRS NOSIPHO SILILINGA: TEAMLEADER

NAME OF COMPANY: NIMBLE GROUP

CONTACT: 083*******

Contact this candidate