Engineer Support

Hujaif Jamadar

Technical Support Engineer Email: adi8ln@r.postjobfree.com

Amazon Phone: +1-650-***-****

Summary

Overall, 5 years of experience in multi-national organizations like Amazon, WNS and WIPRO

Comprehensive knowledge of Networking, Cloud Storage and Resource Management

Highly skilled in Incident and Access scope management. Citrix Web Interface.

Hands on experience in Data loss handling, data lag, data mining, Data resilience, Data checkpointing

Experience with SAP tools Kaizan and GEMBA

Familiar with Software BI tools

Adapt to new technologies quickly and deal with an ever-changing baseline.

Good Experience in working with onsite and offshore teams.

Technical Skills

Networking: TCP/IP, UDP, DNS, HTTP, HTTPS, IPv4/6, DHCP, APIPA

Cloud: Alexa Cloud Storage Management

Operating systems: Linux, MacOS, Windows, Fire OS, Kindle

Tools/Frameworks: Citrix Web Interface, SAP ARIBA, SAP CRM, Merlin, CIS, CSC, CHIME, MayDay

LAN troubleshooting and support

Hardware procurement and asset management

Good Understanding of ITIL, Incident Management and problem management.

Professional Experience:

Amazon Development Center, India [Aug 2019-Present]

Senior Technical Support Engineer

Troubleshoot and Resolve Issues raised by customers for Fire TV Stick, Kindle and Alexa.

Treat a Technical Ticket raised as Tier 2 Severity Team

Providing remote tech support by using MayDay screen sharing tool.

Windows/Mac/Linux OS deployment, LAN troubleshooting and support.

Develop and test Alexa Smart Home Skills using ASTRO tool.

WiFi Router bandwidths set up and troubleshoot.

WNS Global Services [Apr 2017-July 2019]

Tech Support Associate

Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.

Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create knowledge base

Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.

Adopt IT processes and policies during day-to-day support.

Identify and communicate the problem areas based on the incoming incidents.

Offshore Business Analyst [May 2018 – Jan 2019]

Development of the practice by working closely with the leadership team in conceptualization and execution of solution design, development / implementation projects on force.com platform.

Direct involvement and /or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment

Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution

Manage technical delivery of custom development, integrations, data migration projects

Design and manage execution of test plans to ensure a quality solution is delivered

Lead technical design sessions and architect technical solutions that are aligned with client business objectives

Wipro Limited [Nov 2015 – Mar 2017]

Senior Consultant.

Create Purchase Requisition by using SAP ARIBA

Analyzing market conditions, industry trends, operational needs, customer delivery expectations and prioritizing.

Fund flow preparation.

Process payments for partners as per the guidelines accurately and within the SLA

Track the processed payments and work with key stakeholders to ensure the payments are processed by AP without any constraints

Manage Daily Payments to partners for various Rebate Programs

Manage and resolve all aged transactions.

Education

•Master in Business Administration -- Pune University [2013-2015]

•Bachelor in Business Administration – Shivaji University [2010-2013]

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