Customer Care Manager

*

Marcello Bregoli

Home Address:

RS Mansion, room 501, ratchaprarop soi 12,

ratchatewi, makkasan, Bangkok, 10400

Mobile: (0066) 095*******

Email: ***************@*****.***

PERSONAL DATA

Date of Birth: 12nd of June, 1972, Ancona, Italy

Nationality: Italian

Marital Status: Single

Exempt from National Military Service

Resident at the Italian Embassy in Bangkok as a AIRE member PROFESSIONAL EXPERIENCES

2

15/June/2016 at 30/September/2020 Customer care representative officer for Asian Trails following Italian market in Bangkok, Thailand.

PAST EVENTS (Incentive Groups): While working in Thailand for Asco Travel and Viaggidea, I followed and met clients of different nationalities, mostly for leisure purposes. I also had the opportunity to learn how to organize and follow different incentive groups for big and important companies such as:

- Peugeot Finance, 96 participants in Bangkok 18/11/07 to 20/11/07.

- Hoya, 35 participants in Bangkok from 25 to 2/27/2008, and then organize their gala dinner during their stay in Phuket from 27/02/2008 to 03/02/2008.

- Allianz Bank, a group of 95 participants during their stay in Bangkok from 29/04/2008 to 05/01/2008.

- Sirman, composed of 130 participants in Bangkok from 17 to 23/09/2008. TRAVEL LIFE CERTIFICATION: Basic Training, Animal Welfare, Child Protection Training, Covid-19 Resilient Training, Guides and Sustainability, Guide training EDUCATION : Graduation diploma awarded by the secondary school “Giacomo Leopardi” in Falconara Marittima (AN), Italy

LANGUAGES

- Italian (mother tongue)

25/March/2012 at 29/February/2016 Customer care representative officer for Asco Travel Thailand following Viaggidea, part of Alpitourworld group, Koh Samui and Phuket, Thailand.

01/August/2007 at 24/March/2012 Customer care representative officer for Asco Travel Thailand, Bangkok Thailand.

01/June/2005 to 31/July/2007 Restaurant manager at Mango Village Resort in Koh Samui, Thailand

15/May/2002 to 30/March/2005 Manager of a car wash at the Esso petrol station in the industrial area of Castelferretti (AN), Italy, airport area

24/June/1991 to 26/April/2002 Ichthyic worker at the Ancoopesca s.p.a, Ancona, Italy. 09/October/1989 to 06/February/1990 Thermohydraulic apprentice in the company of Flauti Gianfranco operating for the Italian military bases of Falconara M. (AN), Pesaro, and Carpegna (PS).

22/February/1990 to 23/July/1990 Storekeeping apprentice at the Perfetti Brooklyn s.p.a. of Pelusi Elio, Ancona, Italy

Repeated experiences as a bartender including the Petit Bar at the service station in Falconara Marittima (AN), Italy, and at Caffe’ del Teatro, by famous barman Marco Mazzanti, in Jesi (AN), Italy. 05/December/1988 to 10/March/1989 Bartender apprentice at Caffe’ Pasticceria Bardi in Jesi (AN), Italy. 3

- Fluent English, both written and spoken

COMPUTER SKILL

- Operating System: Windows 95/98, Windows NT/2000

- Microsoft Packages: Word, Excel, PowerPoint, Publisher, Access

- Internet: Microsoft Internet Explorer, Microsoft Outlook Available for transfers, part time work, full time work, teleworking REFERENCES AVAILABLE UPON REQUEST

Faithfully,

MARCELLO BREGOLI

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