Alan Chang

**** ******* *****

Westminster, CA 92683

Cell 714-***-****

adi89u@r.postjobfree.com

Customer Engineer

SUMMARY

Currently working as an ATM Field Service Tech in Orange County, California in servicing, repairing and upgrading NCR, Cartronics, Hyuosung ATMs, LG, Hitachi (Costco) and Revolution Cash Recyclers, Dunbar and Tidel Smart Safes, H&M Retail POS and 7-Eleven Money Order Machine.

With 11 years of field service in POS systems for fast food restaurants. Providing software and hardware on-site service support for all Carl’s Jr, Taco Bells, Pizza Hutz, KFC, Boston Markets, El Pollo loco, Burger Kings, McDonalds and Jack in the Box, Movie theatres, Casino and Hotel Resorts in Los Angeles, Orange, Riverside and San Diego counties.

Over 6 years experience working as a field service technician in POS, point of sale systems, providing software and hardware on-site support for over 250 clients throughout Chicago/Midwestern regional territories focusing strongly on minimum downtime to the customers.

Background skills include installing and up-grading point of sale systems. Configuring, troubleshooting and repairing IBM, Dell, Acer and HP PCs and Servers, printers, cablings, hubs, switches, wired-wireless network devices, network environment and point of sale equipment.

Solid knowledge of all Microsoft Windows, Windows Server and MS-Office.

Experience in fostering and developing client relations. Providing superior client service and satisfaction.

Well-developed communication skills. Able to work well independently, as well as being an invaluable asset working in a team-structured environment.

Leadership skills include the ability to lead and motivate co-workers from all backgrounds. Training new hire. Creative problem solving and solution-oriented work style.

Strong internet researching capabilities. Able to learn new hardware, software applications, systems and concepts with ease.

• Over 14 years experience working as an electronic technician/automated machine operator, gaining

real-world skills using electronic and electro-mechanical tools and testing equipment.

EXPERIENCE

Burroughs Inc. Westminster, Cal. 08-2017 to Present

Customer Service:

Currently working as an ATM Customer Engineer Field Service in Orange County, California in servicing, repairing upgrading and installing Cartronics, Hyuosung and NCR ATMs, LG, Hitachi (Costco), Revolution Cash Recyclers Walmarts, SAM’s Clubs, Targets. Dundbar and Tiddel Safes, H&M Retail POS and 7-Eleven Money Order Machine.

PAR Tech Inc. Westminster, Cal. 09-2006 to 07-2017

Field Service Technician:

Provide on-site service to Southern California regional territory. Demonstrated high quality, professional customer service and support, instilling confidence in our customers though easy-to-understand, thorough technical advice and direction. Provided feedback found in the field to corporate office, making for dramatic improvements and increases in efficiency to enhance performance and profitability. Responsible for accurate record keeping of time spent on-site service, repairing equipment, travel expenses and timesheets. Held full responsibility for company storage assets and inventory. Maintain company vehicle in save and good condition.

Squirrel Systems Chicago, Illinois. 04-2000 to 08-2006

Field Service Technician:

Managed 24/7 on-call support, provided on-site service to Chicago/Midwestern regional territories including over 250 clients. Performed site walk-thru and power audit procedures prior to system installs. Responsible for scheduling, administering, and installing all new systems. Demonstrated high quality, professional customer service and support, instilling confidence in our customers though easy-to-understand, thorough technical advice and direction. Provided feedback found in the field to corporate office, making for dramatic improvements and increases in efficiency to enhance performance and profitability. Responsible for accurate record keeping of time spent on installations, on-site service, repairing equipment, travel expenses, timesheets, on-call hours and overtime for my staff and myself. Held full responsibility for office assets and inventory. Performed in shop hardware repair and preventive maintenance service.

Motorola Arlington Height, Illinois. 05-1995 to 04-1999

Automation Insertion Machine Operator:

Operated, calibrate and programmed Automated Insertion machine to insert electronic components on printed circuit boards.

Printronix Inc. Irvine, California. 04-1984 to 03-1995

Quality Assurance Test Technician:

Worked in QA lab, tested all Printronix manufactured printers including thermal, laser, and impact printers both compact and mainframe units. Performed engineering design, classification, verification, software/hardware testing, also including sound/noise, vibration, environmental and Lab Service Request testing. Monitored Reliability Demonstration Tests. Evaluated and qualified manufacture’s new vendors and suppliers. Prepared reports for manufacturing and engineering. Utilized oscilloscope, electronic and electro-mechanic testing tools and equipment to troubleshoot and repair failed and defective parts retuned from the field. Also supported all aspects of in house printers and copiers.

Education

Robert Morris College Chicago, Illinois. 12-1997 to 05-1999

Association in Applied Science Degree

Concentration: Computer Systems Specialist and Networking.

Specialized Training

NCR ATM * Cash Recyclers* Training Provided by Burroughs and Revolution.

Basic Electronic AC/DC * Electrostatic Discharge Protection * ISO9000 * Employee Wellness.

Printronix Inc. Irvine, California.

Certification

CompTIA: A+ Certified.(September 15, 2001). C-TECH Network Cabling Specialist Certified. (March -2003 )

Reference

Available upon request

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