Sales Sap

David Becker

**** ******* ***** ***-***-****c

Houston, TX 77082 *****.*********@*****.***

Learning and Development Professional

SAP Training and Development Clear/Effective Communication Skills

Cross-Functional Expertise Training coordination, scheduling and delivery

Harris County Pollution Control 08/2020 Present

MS Dynamics CRM Administrator

●Develop Quality Assurance Processes for MS Dynamics

●Organize and Catalog Digital Files as evidence

●Develop processes for effective use of CRM tool

NALCO 06/2018 to 10/2019

Digital Solutions Marketing Consultant

●Develop and deliver sales training live and on-line

●Create and organize presentations, FAQ’s, online resources

●Conduct and deliver train the trainer resources for worldwide roll out of digital

reporting tool

HP Enterprise 06/2017 to 11/2017

Sales Trainer

●Designed and delivered online CRM training

●Developed job aids and recordings for CRM reference website

●Communicate technical information in easy to understand terms to a wide range of participants, and adjust training based on individual learning styles.

●Provide post go-live support for sales staff

Sysco Corporation 8/1998 to 10/2015

SAP Sales and Merchandising Trainer

●Develop online training in Captivate platform

●Lead trainer for live classroom training

●Offer cross-functional knowledge and collaboration in Sales and Merchandising business functions to determine training needs and develop classroom and web-based instructional materials.

●Provide tactical SAP deployment support for Southwest and Rocky Mountain markets on various portal and ECC -based Sales and Merchandising applications. These include Order Management, Customer Order Management, CRM and other sales applications.

●Communicate technical information in easy to understand terms to a wide range of audiences, and adjust training based on individual learning styles.

●Troubleshoot technical issues (browser selection, screen resolution, basic PC requirements, etc.) on salesforce laptops to enable effective instruction.

B2B Technical Liaison

●Communicated SAP conversion plan for EDI maps to 15 assigned Corporate CMU customers

●Tested and deployed all assigned EDI maps for SAP roll out in April 2011

●Deployed SAP EDI Catalog, Order and Invoice maps for DoD working directly with DLATS Troop Support

SAP Earnings Optimization

●Functional testing of VISTEX SAP agreements component

●Cross functional liaison for pricing and substitution enhancements

●Trained as SAP Pricing Business Configuration Analyst

DPR Trainer

●Primary trainer on enterprise-wide deployment of DPR Forecasting tool.

●Develop content, updates and determine impact of product enhancements

●Focus group lead for quarterly meetings

Skills

●Learning and development design, development and execution

●Web Tools: GoToMeeting, WebEx, SABA Centra, Captivate design and facilitation

●SAP ECC, MDG, APO Salesforce.com and MS Dynamics CRM, Vistex Agreements

●Electronic Order Entry Modules for customer and sales team platforms

●Microsoft Office Expert user

Employment History

Harris County

NALCO

HP Enterprise

Sysco Corporation

CRM Administrator

Marketing Consultant

Sales Trainer

Sales Trainer

08/2020 to Present

6/2018 to 10/2019

01/2017 to 10/2016

05/2006 to 10/2015

Sysco Seattle

Sales Trainer

9/2003 to 6/2006

Sysco Seattle

Brands Sales Specialist

2/2001 to 9/2003

Education

Portland State University

BS Business Administration

12/1988

David Becker Page 2

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