Customer Service

*** *********, *******,

Ohio ***** KATHLEEN ELCHERT 567-***-****

****.*******@*****.***

EMPLOYMENT HISTORY

Fifteen years of customer service experience, including five years spent as a department manager

(housewares/apparel, and grocery).

Money services including check cashing, prepaid card services, bill pay, Western Union transfers and money orders, lottery and merchandise returns.

Customer account management through web-based information input, and mobile phone application trouble- shooting. Assisted customers with coupons, digital coupons, in-store savings and fuel points. Supervisor roles including shift management, schedule writing, promotional display planning, product and supply ordering, and completion of company standards assessments. 07/2006 - Present Money Services Clerk Kroger

Previously worked a year in the kitchen in 2011, returned as server in 2018. Customer service in a relaxed, upscale dining atmosphere. Guest services including food orders, wine sales and gift card sales. Trained in wine tastings to better recommend varieties to guests based on type, taste and price point.

07/2018 - 12/2019 Server/Bartender Crush Winebar

Food Safe training, customer service, money handling and till balancing. 05/2018 - 07/2018 Bartender Cedar Point

As an intended prerequisite to culinary school. Fine dining and pastry preparations, cooking for service, recipe development, catered events, and general kitchen maintenance and upkeep. 12/2010 - 03/2012 L ine Cook Crush Winebar

Customer service, uniform fittings, stock management. 05/2008 - 11/2008 Wardrobe Clerk Cedar Point

EDUCATION HISTORY

07/2023 Bowling Green State University-Firelands L iberal Arts and Sciences/L iberal Studies,

Bachelor's Degree

08/2019 Ohio Business College-Sandusky Real Estate, Certification

Honors Program, Concert Choir, theatrical productions, Philalethean Society. 06/2010 Heidelberg University English Language and L iterature/Letters, Some

College But No Diploma

National Honors Society, Academic Challenge Team, Concert Band, Symphony Orchestra, A Capella Choir. 06/2008 Sandusky High School Honors Program, High

School