JUAN HEREDIA

**** ******* ******, ***** *****, FL 33140 C: 786-***-**** adi87l@r.postjobfree.com SUMMARY

Deadline-driven travel consultant with expertise serving needs clients. A real go-therewith outstanding interpersonal skills. Looking to bring this amazing skill set to help a travel agency become.

Accomplished Business Administration Executive with more than 20 years of professional experience in Project Management, Business Analysis, Team Management, Sales, Market, Customer Service, Group Travel Planer and Corporate Market. Demonstrated record of success in staff management, creative direction, consulting budgeting, sales and marketing campaigns, new business development, contract negotiations and strategic planning.

SKILLS

Coordination and Management of groups. Global destinations Communications Skills. Five Star hotel experience

B2B and B2C Market Skilled negotiator

SABRE (Reservations and ticketing) Amadeus

Front desk experience

Corporate Public relation Guess relations

Customer Service Conflict resolution

Hotel Accommodations

Concur – travel reservations and Expenses report

EXPERIENCE

06/01/2020 to Current : CUSTOMER SERVICES AND SALES ATT&T- Miami – FL

Billingual Customer Services and calls sales, higth phone calls volume per day and work under presion all days, keep an excellent customer services experience and close sales .

01/2020 to 03/2020: RESERVATION MANAGER

Full of Dreams Travel – Miami, FL

Hotel Reservations, Disney hotels and parks reservations, Car rental reservation, Ground reservation, Tours package reservations, Cruise reservation, Meet and greed at airport, Tour Guide

03/2019 to 12/2019 TRAVEL COORDINATOR

UNIVISION – Doral, Florida

Reservations: hotels, cars, air flights tickets to different sport events 03/2013 to 03/2019 TRAVEL MANAGER

MUNDO TRAVEL Miami Beach, Florida

Sales .Air flights tickets, reservations. Cruises. Rent a Car. Package tours. Hotels reservations

Provided exemplary customer service to new and existing clients, with helped build lasting relationships and secure new travel assignments. Responded to client’s questions, issues and complaints in a timely manner and found appropriate solutions when needed. 06/2008 to 10/2011 Corporate Manager

Starwood Hotels & Resorts Worldwide LLC Mendoza, Argentina Make service quotes for corporate groups and for individuals. Manage the reservations of corporate passengers and groups. Make room listings

Book all services, such as lounges, breakfasts, meals, restaurant reservations,

Reservations of extra activities to event, solve problems, make the logistics of the arrival and departure transfers.

Reconfirm flights, make changes if needed.

Advise them on local tours.

Coordinate the schedules of the activities and define the elements that will need as projectors, sound, number of tables, etc. Close the accounts at the time of check out, to avoid extra expenses. 03/2004 to 06/2007 Reservation Agent

AMERICAN EXECUTIVE WHOSALER Miami Beach, FLORIDA Arranged travel accommodations for groups, couples, executives and special needs clients.

Provided exemplary customer service.

Hotel Reservations.

Rent a Car Reservations

Cruise Reservations.

Group coordinator

EDUCATION AND TRAINING

1995 GED: Bachelor of Arts degree in Hospitality Management Tourism Specialty

MARCELINO CHAMPAGNAT Mendoza Argentina

Bachelor of Arts in Hospitality Management Tourism Specialty. LANGUAGES

English and Spanish

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