Manager Employee
Resume:
Jesse E. Peterson
Phoenix, Arizona, ***** *.*******@*****.*** 623-***-**** LinkedIn
Organizational Development/Trainer
People-oriented professional with 20+ years of experience in managing multiple operations, such as leading psychometrics tech processes, coordinating HR operations, training staff, and improving staff organizational behavior and performance. Proven background in administering and scoring standardized psychological tests, preparing reports regarding patient behavior during testing, operating testing equipment, and compiling and organizing test data for analysis. Possess strong expertise in maximizing staff efficiencies, leading staff recruitment process, overseeing employee-training initiatives, evaluating and meeting employee performance gaps, and monitoring employee morale-boosting practices, whilst ensuring workplace safety. Adept at coaching, cultivating, and collaborating with executive management to translate critical business needs into actionable plans. Superior interpersonal, analytical, and conflict management skills with a flair for increasing organizational cohesiveness, productivity and profitability through recruitment, talent assessment and employee engagement. Proven expertise in:
Psychometrics Tech Processes Management
Staff / Supervisors Training & Development
Staff Organizational Behavior Administration
Staff Recruitment Lifecycle Management
Employee Performance Evaluation
Human Resources Management
Key Relationships Development
Staff Behavioral Issues Administration
Regulatory Compliance & Management
Team Building & Leadership
PROFESSIONAL EXPERIENCE
Ricci & Associates – Surprise, Arizona
Psychometric Tech, 2012 to Present
Perform and score psychological tests, and manage score tests, such as objective personality tests administered by Psychologist.
Support senior medical personnel by preparing and delivering the summary of patient’s behavior during testing, including interactions with the patient’s parents or peers, which observed incidentally. Inform hospital personnel related to the status of referrals by writing progress notes in medical records. Manage a broad range of processes, such as participating in establishing job requirements, and reviewing and ensuring timeliness, accuracy, availability, and security of information. Ensure strict adherence to Infection Control and Health and Safety policies for providing safe environment to staff and patients.
Key Contributions:
Attained positive results by developing comprehensive understanding and ensuring compliance with core standards defined organizationally and specifically within the department / unit.
Assessed the progress of other departments and developed positive working relationships with a diversity of people guided and supported by the supervisor.
Created a common frame of reference around which the supervisor and employee communicate in an efficient manner.
Delivered training to new staff related to their new roles, responsibilities, and methods to lead people
Developed professional skills by attending training conferences offered by department and the outside organizations.
Conducted evaluations on 18 years olds to 90 years of age, and executed different battery of testing, such as the MOCA, SPID, and Pearson Testing.
Inca Elementary – Buckeye, Arizona
Performance Manger / Trainer, 2010 to 2012
Maintained high-level of accuracy in delivering correct score evaluations and providing normative / standardized scoring for each measure.
Facilitated upper management in making decisions through provision of observational summary, including reference to employee / participant behavioral information, effort level, and degree of redirection. Developed and updated training programs, as well as monitored the development of educational materials, such as online learning modules. Coordinated the members' activities during a meeting referred to as facilitation, and followed company policies for termination.
Key Contributions:
Maintained continual communications among members and organization to make successful group decisions and solve problem by offering a firm foundation of structures, including a clear purpose and goals, sufficient resource, adaptable guidelines for assigning and changing leadership, and reliable means.
Achieved predefined targeted goals by evaluating employees’ needs for training, aligning training with the organization’s strategic goals, and executing training programs for effective utilization of available resources.
Directed complete recruitment lifecycle, such as finding good candidates, screening the candidates' resumes, conducting interviews, and coordinating activities to accept a formal offer for employment.
Delivered top-quality support to instructors and supervisors in improving their capabilities by teaching training methods.
Atherton Associates – Santa Barbara, California
Behaviorist Training Manager, 2006 to 2010
Established and sustained lucrative relationships with HR client companies, as well as maintained critical support and provided performance feedback.
Executed a broad spectrum of activities, such as delivering training, preparing performance management plans (PMP), and performing open enrollment and communications. Assisted employees in the administration of testing without compromising testing validity by delivering appropriate direction and instruction. Utilized employee evaluation to handle cognitive and performance tests. Performed background screening on candidates, which may provide false information on their resume.
Key Contributions:
Delivered ongoing guidance and support to employees in different methods to suit the nature and needs of both supervisor and employees.
Provided quality leadership sand supervision to team members and supported in achieving targeted goals and objectives.
Enriched and improved leadership skills of the employees by arranging and coordinating emotional intelligence seminars.
Additional experience as an Industrial Organizational manager and Military Experience in E-6, Desert Storm, Desert Shield Saudi Arabia, and Iraq.
EDUCATIONAL BACKGROUND
Master of Science in Behavioral Psychology Benedictine University Lisle, Illinois
Bachelor of Science in Public Administration /Industrial Psychology Northern Arizona University Flagstaff, Arizona
PROFESSIONAL DEVELOPMENT
3 AAS in Road builders, (Construction, Organizational Management, and Psychology) Certificates in Haz-Mat Handling OSHA Certificate Leadership Certificate
TECHNICAL SKILLS
Myers & Briggs MBMD Cognitive Behavioral (MOCA) Clark Beck- (OCD)
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