Sabeeh Rafique
Emploer: 972-***-**** / karthik AT Stratitude DOT com
Professional Summary
10+ years of experience in SFDC Salesforce.com CRM platform using Visual force, Apex and Java Technologies as Developer and Administrator.
Experienced in all phases of Software development life cycle (SDLC), quality management systems and project life cycle processes.
Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Customer Service and Support Administration.
Hands on experience knowledge on Administration setup and Force.com, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.
Extensive experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Workflow, Report generation, Validation rules, Dashboards and Tasks.
Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.
Experience in bulk Data mitigation from Excel, MS Outlook, and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
Technical Knowledge about Salesforce Lightning schema builder, process builder, app builder, components and lightning connect and Service cloud.
Experience in Salesforce Lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
Customized existing Visual force to align with Salesforce new Lightning UI experience.
Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.
Primary Skills
Salesforce.com
Apex Language, Apex Trigger, Apex Class & Apex, Visual force (Page, Component & Controllers). SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Force.com IDE, Apex data loader, web services.
Force.com tools
Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Apttus, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.
Web Technologies
Java Script, CSS3,, HTML, JSON, AJAX, Bootstrap and Web service
Relational DB
SQL, SOQL, SOSL
Programming Languages
Java
IDE
Eclipse, Visual Studio, Edit Plus
Education
BCS (Stony Brook University) 2007
Experience
SFDC Developer Lincoln IT Services (NYC) (Sept 2017 - Present)
Responsibilities:
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Involved for creating the Validation Rules, Workflow rules, Approval Process and Process Builder.
Used Sales Cloud to get the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and provides access to applications through the AppExchange.
Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Partner portal, Visual force sites) for business support and technical support for the end users.
Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
Developed Lightning UI using AJAX, JavaScript, JQuery and HTML.
Used HTTP Call out using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.
Managing dependencies, risks, and planning for contingencies to ensure minimal effect on deliverables. Creation of Junction Objects, roll-up summary fields, cross object formulas, validation rules, dependent picklists, and complex page layouts.
Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
List views available on a page were implemented using hardcoded SOQL statements. They cannot be modified by an end-user and do not correspond to the standard List Views available within Salesforce. Confidential User Interface.
Designed Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages and Approval Process to suit the needs of the application.
Worked on Migrating data from third parties like LightSpeed, PayU, Stripe to Salesforce.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Deploy changes between different environments and work on sandbox refresh process.
Implemented “Email to Case”, "web to lead" and "web to case" for Lead and Case automation.
Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
Environment: Salesforce.com Platform, Force.com, Force.com, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOAP, REST, SOQL, SOSL, Scrum, Custom objects, Custom fields, sandbox, Web Services.
SFDC Developer, NYC Health+Hospitals (NYC) (Jan 2015– August 2017)
Responsibilities:
Implemented the Salesforce applications using Agile SCRUM Methodology that involves the iterative development methodology. Performed OOB configuration, and complex customization to address various business requirements within the Salesforce org.
Used details knowledge of application features and functions to assess the scope and impact of business needs throughout analysis of completion of all enhancement specifications for each business partner and cross impacted groups.
Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
For various functional needs in the application. Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
Used Process Builder and performed actions Creating Records, posting a chatter post, Email Alert, Invoking an Apex Class.
Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
Integrated Apex with External services by making callouts that used SOAP and WSDL.
Created a web channel for the customers by creating communities. Involved in Creating, Zoning Branding and Customizing Communities in salesforce.
Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts, to suit to the needs of the application.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs or the application using platform database objects.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Creation of custom fields, field dependencies, tabs, applications, home page components.
Developed and deployed workflows and approval processes for opportunities and products/ assets.
Mass delete/transfer records using Data Management.
Extensive experience in creating Roles, Profiles, Permission Sets, Sharing rules, Custom objects, Custom components, Page Layouts, Record Type, Assignment rule, Workflow Rules, Reports, Dashboards and Approval process.
Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
Environment: Saleforce.com platform, Force.com, Apex Class, Apex Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Java Script, Java, Web Services, Custom Objects, Custom Tabs, Email Services, HTML, WSDL, Eclipse IDE Plug-in.
SFDC Admin, Teq Inc. (NYC) (January 2012- May 2015)
Responsibilities:
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Proactively created Apex Triggers and Apex classes and developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
Developed workflow rules, tasks, emails, and alerts to track customer related tasks and activities
Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
Designed various types Email templates for auto response to customers.
Involved in Unit Testing, Code Coverage and Code Review. Analyze the code and developing the Technical Documentation.
Used Apex Data Loader, Demand tool for migration of data into Salesforce.com from external systems.
Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesfoce.com, checking for correctness of the data.
Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Sales Cloud, Sales Cloud, Data Migration, Cast Iron, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.
Business Analyst, Viacom (NYC) (June 2009 – November 2011)
Solid interaction with developers and executives to liaison the business requirements for efficient application development and better understanding of complex issues
Involved in developing Test Plans, Test Conditions and Test Cases based on business requirements, technical specifications, and product knowledge
Executed test cases based on requirements and conducted tests on new software and hardware using python and SQL scripts
Error checked Front End Functionality, GUI, and software patches
Documenting functional (Use Cases/ User Stories) and non-functional requirements along with creation of Process Flow diagrams
Proactively worked on assisting the solutions team to improve efficiency on their current product Pro-Track plus tool
Supporting new product releases and improvements through monitoring Pro-track tool, created by SVAM − Writing software requirement specification SRS documentation, and testing the Pro-track tool by collaborating with the off-shore team of developers
Experience in working with business applications like MRP/ERP, PDM/PLM, Salesforce, Power BI tool and tableau.