Alvaro Paniagua Martinez

*** ****** ***** ** ***********, SC 29307 864-***-**** adi81q@r.postjobfree.com

OnBase Developer/Administrator with over 8 years of experience supporting, designing and developing OnBase software solutions. These solutions include integration with existing software systems and databases.

SKILLS & TECHNICAL KNOWLEDGE

Software Documentation OnBase Document Types OnBase Workflow

OnBase Solution Design OnBase User Groups OnBase Troubleshooting

Customer Service Technical Troubleshooting User Training/Support

C# VB.NET HTML

CSS JavaScript Microsoft Visual Studio

SQL SSMS OnBase API

OnBase WorkView Web Services (SOAP & REST)

PROFESSIONAL EXPERIENCE

Shamrock Solutions LLC, Kansas City, KS Oct 2017 - Present

Developer (October 2017- Present)

Performed large scale OnBase implementations, including full conversions for large institutions.

Worked closely with business owners and subject matter experts during discovery sessions to document business needs and translate those needs into technical requirements and workflows.

Provided highest tier technical support for OnBase administrations.

Performed onsite and remote discovery and implementations of OnBase and all associated modules, including custom integrations with various third-party software.

Developed, implemented, and trained organizations on complex workflows solutions tailored to their unique business needs, utilizing elaborated business rules or document routing and business processing.

Installed and supported OnBase capture solutions using scanning, DIP, COLD, and Application Enabler.

Configuration of various OnBase Unity Forms and E-Forms for many customers

Used XML to create Web-based tools for transactions on SQL and Oracle data.

Troubleshot and resolved bugs in .NET applications to ensure optimal development environment.

Tested against test systems to ensure production success.

Maintained systems once in production by making required changes and performed troubleshooting to resolve issues.

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Security Finance Corporation, Spartanburg, SC Oct 2014 – Jan 2017

Enterprise Content Specialist (Oct 2014 – Oct 2017)

Developed more than 10 Document Imaging, Workflow and WorkView enterprise solutions.

Implemented Customer Relations solution to help track time sensitive customer complaints and disputes.

Implemented API integration solution to an existing software for document retrieval and archival proposes making it 100% paperless.

Implemented Accounts Payable solution to manage documents that drive AP processes and maximize the benefits achieved by fast, efficient and precise invoice processing.

Implemented Vendor Management solution to streamline the process of creating and updated the company’s Account Payable records. More importantly to manage all of the documents associated with that vendor, creating a single, centralize view of all vendor information.

Implemented multiple Autofill Keyword Sets to help reduce the document index process by more than 50%.

Maintained accurate scheduling and meet objectives for simultaneous projects.

Analyzed software usability and performance, recommending changes to improve functionality.

Document continuously for easy reference and to keep entire team up-to-date on changes.

Security Finance Corporation, Spartanburg, SC May 2011 – Oct 2014

Hardware Support Technician (May 2011 – Oct 2014)

Provide telephone, e-mail and in-person support to over 3000 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.

Created, respond to, escalated, and closed tickets (avg. 40/day). Track all outstanding tickets, working closely with team members to ensure any problems are resolved in timely manner.

Document all technical issues. Highlight steps taken to solve problems.

Refined and improved existing documentation system, resulting in reduced labor cost.

EDUCATION

Spartanburg Community College Spartaburburg, SC 5/2012-12/2015

Area of Study/Major: Associate Degree in Applied Science

High School Diploma

Broome High School Diploma

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Certifications

OnBase Certified Application Programming Interface

OnBase Certified Workflow Administrator

OnBase WorkView Certification

OnBase Certified System Administrator

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