Manager Customer
Resume:
JAMES MICHAEL JR.
** ***** ****, *********, ** **038
*********@*****.***
OBJECTIVE: Senior Manager in Transportation Logistics
HIGHLIGHTS OF QUALIFICATIONS
* Experience in many facets of transportation management for both carriers and shippers.
* Proven record of profitability and cost efficiency in operations and administration.
* Unique background encompassing cost center (private fleet shipper) and P&L (carrier) responsibility.
* A highly capable manager with keen logistical, analytical, problem-solving, and interpersonal skills.
* Ability to succeed in variety of environments including small, medium, and large companies.
PROFESSIONAL EXPERIENCE:
Project/Transportation Manager
NFI, October 2013- Current
Pottsville, PA
-Manage all aspects of an onsite operation.
- Hire, and train drivers, and the office support staff.
- Manage a fleet of 25 trucks and 40 plus drivers
- Proficient knowledge of the TMW dispatch system.
-Meeting and updating weekly KPI’s.
- P&L responsibilities weekly and monthly.
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Operations/Planning Leader
Swift Transportation, November 2000 – August 2013
Jonestown, PA
-Trained in Six Sigma coaching.
- Managed, trained and mentored planning department staff of 20 employees, this included planners, and extended coverage staff. My team was responsible to ensure the movement of 1200+ loads daily.
-Utilized network balance capacity tools to determine location of trucks and available customer loads; tailor planning to meet area needs. Understand daily capacity needs/opportunities and pro-actively communicate to appropriate leadership.
-Responsible for the booking of loads, the successful dispatch of planned loads and subsequent ownership of loads for assigned area.
-Coordinated fleet capacity needs with operations leadership and sales; work closely with designated department personnel teams to manage and maintain customer trailer pools.
-Collaborated with other Planning Center teams to coordinate Network needs/opportunities and execute agreed upon strategic plans.
-Comply with all Department of Transportation (DOT) Regulations & Safety Compliance guidelines; validate driver hours of service to safely and legally facilitate the delivery of loads, honor specific driver/company requests related to operations/safety training, research driver issues regarding non-compliance items (overweight loads, load routing, hours of operation, equipment type, etc.) and provide resolution accordingly to meet legal requirements.
-Communicated professionally, effectively, and timely with both internal and external customers/contacts.
-Maintained a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
Area Planner
Swift Transportation, April 1997 – November 2000
Greer, SC
- Responsible for an assigned geographical planning market daily
-Worked with customer service and sales personnel to obtain loads for the fleet daily
-Managed service levels of 98% for on time pickup and delivery.
Planner/ Driver Leader
Direct Transit - - July 1994 to April 1997
Sioux City, SD
-Fuel and routed Drivers while promoting the safety of drivers.
-Dispatched drivers on pre-planned loads and complete all corresponding computer work
-Planned loads with Drivers/Trucks (spends less than 50% of time planning a designated area)
-Worked with other Terminal ECT members on drivers' and customers' special needs/requests as it relates to load planning.
-Monitored assigned loads, document and make appropriate notifications of issues
-Anticipated and facilitated problem resolution on all loads for total customer satisfaction; manage service issues, -research and code service failures.
-Assisted in the collection and maintenance of customer information; maintain knowledge of customer contractual requirements; receive, commit to, and load detailed customer load information ensuring system integrity
EDUCATION & PROFESSIONAL DEVELOPMENT
B.A.,
Business Management, Mansfield University – Mansfield PA.
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