Referece: Sohit Leaders group.

Anita Sapre.

Pune, Maharashtra

adi81f@r.postjobfree.com

+91-976*******.

DOB: 16th Sep 1979.

Work Experience:

Orchid School. Baner, Pune.

Sep 2019 to April 2020.

Worked as a Chemistry Teacher for Sr. Secondary domain.

Designing Learning Experiences for Children.

Making lesson plans for the upcoming week.

Knowledge and Understanding of Subject Matter

Use of power point presentation for the respective lesson.

Strategies for Facilitating Learning.

Assign worksheets for the respective lesson.

Interpersonal Relationship

Conducting activities related to subject matter.

Teacher Attendance.

Being the class teacher making the records of daily attendance for the class.

Home tutor

2011 to Sep 2019.

As I have pursued my science graduation in industrial chemistry, I was eligible to conduct classes for

all boards till Grade 12. I have conducted classes for Physics, chemistry, mathematics.

Study well coaching classes.

Tutor

Pune, Maharashtra

April 2008 to April 2011

I was working with study well coaching classes based in Baner Pune. I have conduced classes for

physics, chemistry and mathematics for all boards till Grade 12

Team leader - operations

Reliance Infostrems Pvt. Ltd

July 2003 to July 2005

Being a part of people management team. We had to conduct briefing, debriefing.

• We had to take care of escalated calls.

• Motivate the team by recognizing their good work and rewarding the top performers.

• We were responsible for performance of the trainees.

• Identify the gaps between training & agent improvement to achieve better team results.

• Maintain daily, weekly and monthly team performance of all the agents working in the same project.

* Mace connect WLL. (Doha- Qatar)

Team leader - Operations

Sprint Pcs

June 2002 to July 2003

Mace connect was an outsourcing company based in Doha- Qatar. It was an outbound international call

center. Their main stream projects were with Sprint Pcs. ATNT. Domestic clients were Dena bank. Dubai

Bank. National Dubai Bank.

Team leader - Operations. ( June 2002-July 2003)

Responsibilities

• Call monitoring for quality purpose.

• Briefing and debriefing.

• Call queue handling.

• Manage escalated calls. Creation of pbx ids. Avaya ids for new trainees.

• Maintain daily weekly and monthly team performance of all the agents working in the same project.

*ICICI Bank.

Sr. Customer service associate

ICICI

December 2001 to June 2002

Responsibilities

• Attending the queries related to bank accounts.

• Attending all the calls within 2 rings to maintain the service level.

• Dividing the customer data base, based on the communication as do not call customers or regular

customer etc.

• Creating new leads to increase the business and the bank data base.

• Try to give first time resolution.

Customer service associate

Global Tele-Systems - Navi Mumbai, Maharashtra

January 2001 to December 2001

Global Tele- systems is an international call center based at Mahape, Navi Mumbai. Their clients were

Royal Consulting, Gold Shield, British Telecom.

Customer service associate (Jan 2001-Dec 2001)

Responsibilities

• We used to make outgoing calls to sell first aid kits for Royal consulting. The consumer base was in

UK.

• Our prime responsibility was to maintain the sales per hour target.

Customer service associate

ISIL Pvt. Ltd

May 2000 to December 2000

ISIL was a division of IDBI bank which used to deal with redemption process of flexi bonds. They also

used to take care of early redemption of private flexi bonds.

Responsibilities

• Verify details of redemption bonds of the investor.

• Call the investor for confirming the warrant details.

• Verify with the investor if he/ she received the warrant on time.

• Dispatch the dead letter to office in case of return of the warrant to the bank branch.

• Deal with walk in customers and maintain the turnaround time for each case.

Education

Bachelor in Science in Science

Mumbai University - Mumbai, Maharashtra

April 2000

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