Front Office Assistant

Curriculum Vitae

of

Peggy Mapeu

Sebothoma

PERSONAL PROFILE

SURNAME : Sebothoma

FIRST NAMES : Peggy Mapeu

DATE OF BIRTH : 22 May 1996

IDENTITY NUMBER : 960**********

GENDER : Female

HOME LANGUAGE : Ndebele

OTHER LANGUAES : English, Tswana and Zulu

NATIONALITY :South African

MARITAL STATUS : Single

HEALTH : Good

HOBBIES : Reading books, Playing Netball

RESIDENTIAL ADDRESS : 115 batallion 1113

Molapomoagale

Kameelpoort

Mpumalanga, 1022

CONTACT NUMBER : 084-***-****

EMAIL ADDRESS : *****************@*****.***

EDUCATIONAL QUALIFICATION

NAME OF SCHOOL : Sele Secondary School

HIGHEST GRADE PASSED : Grade 12

YEAR OBTAINED : 2015

NAME OF SCHOOL : Brooklyn City College

Travel and Tourism

NAME OF SCHOOL : Richfield Academy

QUALIFICATIONS OBTAINED : Certification of achievement

SUBJECTS PASSED : Travel Office Procedures, Tourism

Destinations, Travel Services and

Tourism Communication, Hotel

Reception - N4, N5, N6.

YEAR COMPLETED : 2018

ACHIEVEMENTS

Participated in the Eskom Expo for young scientists was awarded a

certificate

Learner Representative in grade 10

SKILLS COMPETENCY

Computer skills

oMS Word

oMS Outlook

oMS Excel

oMS PowerPoint

Other Skills

oCommunication skills

oProblem solving skills

oTime Management

oHandling pressure

WORK EXPERIENCE

COMPANY : Morning Star Express Hotel

POSITION : Receptionist, Food & Beverages assistant

DURATION : Aug/2018 – Feb/2020

DUTIES

●Front Office- Greeting customers, taking messages for guests and promoting special offers, handling payments, manage and oversea reservations and front office.

●Food and Beverages- Processing payments, setting tables, assisting customers, cleaning tables and dining area.

●Housekeeping- Stock taking, checking if rooms are neat and tidy, checking routine cleaning.

●Reservations- Assist customers with planning and booking reservations, ensuring that information provided is correct as per customers’ requests, overseeing changes to original reservations and managing budgets, exchange and refunds.

●Maintenance- Responding to breakdown, repairing equipment, managing budgets.

REFERENCES

CONTACT PERSON : Mr. Vincent Myeza

PROFESSION : Team Leader (Morning Star Express Hotel)

CONTACT NUMBER : 082-***-**** / 012-***-****

CONTACT PERSON : Mr. Masinga S.D

PROFESSION : School Principal (Sele S. School)

CONTACT NUMBER : 079-***-**** / 071-***-****

CONTACT PERSON : Mr. Mkhonza MT

PROFESSION : Mentor

CONTACT NUMBER : 081-***-****/ 012-***-****

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