Service Representative Customer

Eric Davidson

**** ****** ***, ***** ******** Hills, TX 76180• 972-***-**** • ************@*****.***

PROFESSIONAL EXPERIENCE

Rushmore Loan Management Services Farmers Branch, TX

Customer Service Representative, February 2018-Present

●Assisted customers with various specialty loan products and programs: HELOC, Daily Simple Interest, and Adjustable Rate mortgages

●3 years experience in Call Center

●Assisted customers with inquiries regarding escrow, PMI/MIP, payoffs, loan research, making payments and resolving disputes

●Familiar with FNMA, FHLM, VA, RHS, and non-GSE mortgages

●Handled inbound and outbound calls on the predictive dialer

●Documented and updated customer accounts using Fidelity MSP

●Assisted customers with various specialty loan products and programs: HELOC, Daily Simple Interest, and Adjustable Rate mortgages

●Counseled customers with delinquent loans in order to bring loans current, including: taking financial assessments, setting up repayment plans or referring to Loss Mitigation

●Worked with HELOC accounts including verifying customers using Innovis system, ordering checks, and setting up payment arrangements, if necessary

●Identified customer’s financial situations and arranged appropriate workout options

●Maintained compliance with all FDCPA and ECOA, privacy and state regulations

Kelly Educational Staffing Plano, TX

Substitute Teacher, Oct 2017-January 2018

●Implemented teacher’s lessons and documented student behavior

●Varied instructional style depending on student age and ability

EDUCATION

University of North Texas – Denton August 2017

B.A. in Literature and Minor in Spanish

Collin College – Plano, TX Associates in Arts May 2013

Skills

Experience with customer service

Dispute resolution: de-escelated and guided situations towards viable resolutions

Proficient in use of technology, specifically Microsoft Office: Word, Excel, Outlook, Powerpoint

Written and oral fluency in English (native)

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