Front Desk Sales
Resume:
DISHA
ARORA
Delhi,India
**************@*****.***
ABOUT ME
WORK EXPERIENCE
Emirates Airlines
Dubai, UAE
Premium Flight
Attendant
Jet Airways
Delhi, India
Premium Flight Attendant
SEP 2015 -AUG 2020
NOV 2013 - AUG 2015
My life & work motto is simple: Be
persistent, be honest, stay
focused.
An energetic, creative, and
confident individual with a well
understanding of cultural
differences and ability to
anticipate companies' needs in a
creative and polite manner.
I have had the professional and life
Indigo Airlines
Delhi, India
Senior Flight Attendant
Surya Pharmaceuticals Pvt. Ltd.
Delhi, India
FRONT DESK EXECUTIVE
Freelance Events
Delhi, India
FREELANCE HOSTESS - FRONT DESK
MAR 2012 - SEP2013
MAR 2011 - FEB 2012
AUG 2009 - SEP2010
experience of traveling to 65
countries and lived in 3 countries
from around the world. This rich
and highly rewarding experience
has given me great insight into a
multicultural, high contextual
environment.
My hands-on experience in the
travel industry, coupled with my
practical and theoretical
knowledge in communications,
• Worked as a Front Desk assistant in leading hotel chains as a freelancer for several events.
• Guest Queries, Room Allocation, Occasionally assisted my Event Manager with his responsibilities
• Events also included Telesales and RSVP's over call for meetings/weddings forVIP.
EDUCATION
inspires me to combine my skill set
to convey the passion and
experiences that worldwide travel
offers. I aim to do this by
University Of Delhi
Delhi, India
BACHELORSOFCOMMERCE
2014
leveraging five of my strongest
skills: a data-driven approach to
decision making; strong research
Financial Accounting, Economics, Business Management, Human Resource Management, Business Mathematics and Statistics.
and interactive methodology;
critical thinking; customer
experience; and teamwork.
Manav Sthali School
Delhi, India
HIGH SCHOOL DIPLOMA
CommerceAndWebDesign
2009
SKILLS DUTIES AND RESPONSIBILITIES
Administrative Skills
Customer Assistance And
Interaction
Microsoft O ce
Business Writing
Multi-Task Management
Inflight Sales Professional
Organized
Deliver Excellent Customers
Service
Travel Planning
Problem Solving
Flight ATTENDANT
• Before each flight, thoroughly prepare by updating self with onboard updates and communications to ensure that all elements of safety and service are consistently delivered on every Flight.
• Create a warm, friendly, and Customer Service oriented atmosphere during the flight. Maintain cabin presence by being visible and available in the cabin throughout the flight. Create opportunities to make a difference to the customers’ experience by canvassing and anticipating their needs at all times during the flight.
• Ensure customers’ safety and comfort throughout the flight by maintaining a clean cabin, keeping working areas tidy.
• Act as a brand ambassador by displaying an immaculate image and uniform standards. Demonstrate a positive and professional image with appropriate conduct and behavior at all times.
• The service in INDIGO AIRLINES was a buy on board so I had my first experience in sales, dealing with big cash amounts in different currencies and calculating exchange rates taking inventory and closing sales every day.
• Actively promoted Duty-Free sales to customers.
DRIVING LICENSE
Valid
LANGUAGES
English
Hindi
FRONT DESK REPRESNTATIVE
• Greet clients and set a positive o ce atmosphere.
• Answer the phone, take messages, and redirect calls to appropriate o ces.
• Organize and maintain files and records; update when necessary.
• Create and maintain updated documents and spreadsheets.
• Oversee sorting and distribution of incoming mail.
• Prepare outgoing mail (envelopes, packages, etc.).
• Organize bookkeeping and issue invoices/checks.
• Record meeting minutes and dictations.
• Perform an inventory of o ce supplies and order what is needed.
Contact this candidate