Head: Talent Management
Resume:
PERSONAL DETAILS
Name
Jana van Heerden
Mobile
**********@*****.***
Nationality
South African
https://www.linkedin.com/in/jana-van-heerden-6082989/
Notice Period
30 days
Mobility
No restrictions
PROFILE
I am a HR professional with more than 15 years’ experience in various specialist fields within HR professional services. I have completed my Masters Degree in Industrial Psychology in 2016, and have subsequently registered as an Industrial Psychologist in South Africa in May 2017 after successfully completing the national board examination of the Health Professions Council of South Africa (HPCSA).
During my professional career within the financial services industry, I have gained valuable experience and expertise in talent acquisition for a full spectrum of roles across all organizational levels and divisions. My key expertise also include talent acquisition and development assessment methodology, talent management and development practices, individual and team development initiatives, and organisational design and change management.
Due to my involvement in various organizational projects, I am well-versed in formal project management methodologies, including working with and leading cross-functional teams. I have a sound ability in building collaborative relationships and maintaining a strong client service orientation with internal and external stakeholders. My negotiating, influencing and management skills are well developed, enabling effective implementation of plans across the organisation. I have a continuous improvement mindset, dedicating my efforts to create, maintain and improve people, organisational effectiveness, structures, processes and systems.
My key attributes include proven leadership, strategic and conceptual thinking, effective communication and relationship building skills, well-developed business acumen, and project management skills. I have an affinity for formulating strategies, with advanced problem solving skills and attention to detail.
CAREER ACHIEVEMENTS
Currently the HR and People Lead responsible for the design, coordination of task execution and tracking of the change management plan to integrate Mercantile Bank into Capitec Bank.
Nominated by the IT Executive to act as the HR Representative during the Agile business transformation process, responsible for the organisational re-design and change management process within the IT division.
Designed and implemented the first ever Employee Engagement Survey in the organisation, with an initial pilot within the IT division (98% response rate). The Employee Engagement Survey is now a critical part of the people measures within the Bank, providing valuable input to the Leadership Programmes and People Strategy development of the organisation and divisions.
EDUCATION
B.Sc (Psychology)
1998 - 2000
University of Stellenbosch, South Africa
B.Sc (Hons) (Psychology)
2001 - 2001
University of Stellenbosch, South Africa
B.Admin (Hons) (Industrial Psychology)
2002 - 2002
University of the Western Cape, South Africa
M.Admin (Industrial Psychology)
2014 - 2016
University of the Western Cape, South Africa
PROFESSIONAL REGISTRATIONS
Registered Industrial Psychologist
(PS 0136654)
2017
Health Professions Council of South African (HPCSA)
CURRENT ROLE
Head: HR Business Partnering May 2020 - current
Capitec Bank Pty Ltd, Stellenbosch, Western Cape, South Africa
The role reports into the Executive: Human Resources and is responsible for the HRBP strategy development and implementation for the newly established HRBP Group Function.
Key performance objectives include:
Responsible for the HRBP strategy development and implementation for the newly established HRBP Group Function, including all processes, practices and capability development related to the HRBP strategic and tactical operations within the 3 business units (Retail Banking, Business Banking, and Shared Services).
Accountable for driving the Capitec and Mercantile HRBP function integration process during the current Capitec and Mercantile organisational integration process.
Responsible for the development and implementation of a dedicated HRBP Academy to facilitate the HR functional, business and commercial acumen, and general consulting skills development of the HRBP Group function.
Represent the HRBP group function in all relevant Steerco and governance related meetings and forums (i.e. Job Evaluation Committee, Internal Bursary Programme Committee, SAP SuccessFactors Implementation, Capitec Group Talent Forums, etc.).
Key Achievement:
Developed an integrated HR Business Partnering Strategy focused on the integration and alignment of the HRBPs based within Capitec and Mercantile Bank.
PREVIOUS ROLES
Head: Talent Management April 2017 – April 2020
Capitec Bank Pty Ltd, Stellenbosch, Western Cape, South Africa
The role reported to the Executive: Human Resources and is responsible for the strategic design, implementation and drive of Capitec Bank’s talent strategy as it relates to talent management frameworks and practices, young talent acquisition and development programmes, and talent engagement and transformation initiatives.
Key performance objectives include:
Provide strategic direction during the design and implementation of the Talent Management framework of the Bank, including all processes, practices and capability development related to talent reviews and succession planning for the organisation.
Responsible for the strategy development and overall management of various talent development initiatives aligned to scares skills and young talent pipelines (i.e. External Bursary Programme), accelerated leadership development programmes (i.e. Graduate Development Programme), and internal capability development (i.e. Internal Bursary Programme).
Custodian of the Capitec Employee Engagement Survey and supporting Employee Value Proposition (EVP) and Diversity and Inclusion Strategy.
Lead HR Transformation projects involving strategy, implementation support, and optimization related to HR operations, Shared Services, Operating Model Design and Organization Design
Key Achievements:
Developed a talent strategy and supporting governance structure for the Bank, including an integrated talent review process, routines and methodology.
Designed and re-aligned the talent nomination criteria across the business, including company values and behavioural indicators.
Architect an objective talent readiness assessment methodology, supporting the validation of talent nominations across the Bank.
Responsible for establishing an integrated people analytics view for the Bank to support various people practices and guide key people related decisions (i.e. nominations for high-potential, leadership programmes, internal bursaries, etc.) in the absence of a HR system.
Architect of an organisational Employee Value Proposition (EVP) in partnership with the Marketing and Communications division of the Bank.
Talent Management Consultant April 2013 - March 2017
Capitec Bank Pty Ltd, Stellenbosch, Western Cape, South Africa
The role reported to the Head: Talent Management of the newly formed Talent Management function, and was responsible for the design, implementation, support and continuous improvement of all talent management related practices and processes with the Bank.
Key performance objectives included:
Architect of the Talent Management framework for the Bank, including job descriptions, career paths and competency framework development.
oReview key talent practices to proactively and reactively identify process improvement opportunities
oDesign, develop and implement of relevant and practical talent tools and practices
oFacilitate annual talent reviews within the Head Office environment
Responsible for specific organisational development projects as per business requirements (e.g. developing and executing a HR strategy for IT) in the absence of a formal organisational development capability in the Bank
oProvided a consulting service to Line Management during organisational design / structure and role changes
oDesigned, implemented and tracked employee engagement initiatives and activities as an outcome of the Capitec Employee Engagement Survey – responsible for the design, roll-out, data analysis and trend reporting across the organisation
Architect and manage the overall people strategy of Capitec’s IT division as strategic Business Partner to the IT Executive and Senior Management Teams
Programme design and overall management of the Capitec External Bursary Programme, including
annual strategy formulation, build and maintain of relationships with key internal and external stakeholders and educational institutional nationally, coordination of national career presentations, and facilitate the final bursary allocation process in consultation with line and the Divisional Executives.
Key Achievements:
Designed, implemented and responsible for the management of the Capitec Bank External Bursary Programme for key critical skills within the Bank. This programme has now expanded to cover all critical skills areas within the business, providing the business with a high-potential talent pipeline of 1st year to post-graduate students for future graduate/entry-level positions in the Bank.
Piloted the business case for a dedicated Business Partner function in HR by taking ownership of the development, implementation and continuous review of the people agenda and supporting initiatives for the IT division. This included monthly engagements with the CEO, IT Executive and IT senior management team to provide feedback on progress against agreed people objectives for IT.
Designed and implemented the first ever Employee Engagement Survey in the organisation, with an initial pilot within the IT division (98% response rate). The Employee Engagement Survey is now a critical part of the people measures within the Bank, providing valuable input to the Leadership Programmes and People Strategy development of the organisation and divisions.
Nominated by the IT Executive to act as the HR Representative during the Agile business transformation process, responsible for the organisational re-design and change management process within the IT division.
Nominated by the HR Executive to attend the GIBS Senior Leadership Programme in 2016 – the only non-senior management delegate to the programme.
Team Leader: Recruitment & Selection January 2012 - March 2013
Capitec Bank Pty Ltd, Stellenbosch, Western Cape, South Africa
The role reported to the Head: Recruitment and Selection and was responsible for the management of the team of 6 (six) Recruitment Consultants and 2 (two) Administrative Assistants allocated to the specialist recruitment function of Capitec Bank’s head offices support divisions, based in Stellenbosch and various regional offices (Bellville, Westville and JHB) and regional hubs (Kimberley, Polokwane, Port-Elizabeth).
Key performance objectives included:
Managing the overall client relationship with Executive and senior management teams at Capitec’s Head Office.
Team management, including:
oRecruitment of new team members
oFacilitate induction into the team & overall process training
oCoaching and mentoring of new and existing team members
oPerformance monitoring & feedback
Reporting (weekly / monthly / annually)
oAcquisition progress & variance reporting (appointments against approved headcount budget)
oExit Interview tracking and trend analysis
Department and divisional projects:
oDesign, implement and coordinate the centralised Recruitment Consultant and Admin Assistant training and induction program for new team members
oProcess, document and template design, documentation and communication to the R&S team nationally
oFacilitate job analysis conversations and the drafting / updating of job descriptions within the Campus environment
oService provider contract / service level agreement reviews
oDesign and future coordination of the Capitec Bank graduate program within IT
Key Achievements:
Responsible for all senior management and executive level recruitment for all support functions within the business.
Responsible for all centralised functions related to the Recruitment & Selection department, including analysis and documentation of processes, communication and service provider contract and service level agreement reviews.
Designed and coordinated the HR Consultant functional on-boarding programme for the national Recruitment & Selection.
Established the methodology, process and supporting documentation to initiate a formal job analysis approach within the bank in the absence of an OD/Talent Management function.
HR Consultant: Recruitment & Selection April 2005 - December 2011
Capitec Bank Pty Ltd, Stellenbosch, Western Cape, South Africa
The role reported to the Head: Recruitment and Selection and was responsible for the full end-to-end talent acquisition process for various business units. The role was initially based at the Centurion Regional Offices (Gauteng, South Africa) and focused on providing a dedicated recruitment & selection service to the line managers within the operations/branch environment by addressing their regional staffing needs with a specific focus on the Northern Cape, North West, Mpumalanga Lowveld and Gauteng provinces in South Africa.
After being offered an opportunity to relocate back to Stellenbosch (Western Cape, South Africa), the role’s portfolio changed to a more specialist recruitment focus including a full spectrum of positions within the various support functions (Risk Management, Credit Management, Finance Management, Human Resources, Marketing, Business Development and Card Services divisions) based nationally. In 2009, I was given to opportunity to take full resourcing responsibility for the highly specialised IT division.
Key performance objectives included:
Providing an efficient end-to-end recruitment & selection service to a dedicated client base in accordance with the applicable approved policies, procedures, legislation and best practice
Effective consultation and influencing with recruiting line managers throughout the recruitment & selection process
Motivation of salary offers to management and the facilitation of the offer process with candidates
Coordinate the on-boarding process within the Campus environment to ensure new team members are informed about their individualised induction program
Monitor turn-over within the dedicated client area as a contributor to the vacancy rate:
Job analysis and the drafting of formal job descriptions
Through engagement with the relevant managers, identify and document career paths within specific functional areas
Research on and application of internal and external salary benchmarking principles and processes for salary approval requests to senior management (including Executives and the CEO)
Ad hoc department / division re-design requests and the subsequent change management process
Key Achievements:
Acted as the recruitment partner for the business during the establishment of various new initiatives, departments and positions in the Bank, taking full ownership of the end-to-end talent sourcing & acquisition process.
Dedicated regionally based HR Consultant responsible for specialist support function recruitment for the regional offices (based in Centurion and KZN).
OTHER ROLES
HR Generalist September 2003 - August 2004
Platinum Group Services, Cape Town, Western Cape, South Africa
Administrative Assistant: Learning & Development (contract) July 2003 - August 2003
Capitec Bank Pty Ltd, Stellenbosch, Western Cape, South Africa
Administrative Assistant: Recruitment & Selection (contract) April 2003 - May 2003
Capitec Bank Pty Ltd, Stellenbosch, Western Cape, South Africa
Student Psychometrist 2002 - 2003
Work Dynamics: Career and Human Resource Consultants, Durbanville, Western Cape, South Africa
REFERENCES
References available on request
Jana van Heerden
Industrial Psychologist
Organisational Development and Talent Management Specialist
Contact this candidate