SOKEFUN BABATUNDE

Ebunoloun Street, Ladylark, Somolu / Bariga, Lagos •M-: +234********** •E-: adi7nh@r.postjobfree.com

Career Profile

Innovative and goal-driven IT Professional matched with 7 years extensive practical experience of working with computers, databases, servers, networks and resolving support issues. Seeking opportunities in an organization that possess a positive ethos and opportunities for learning training & mentorship.

Work Experience

Microsoft Office 365 Solution Architect May 2020 – Till Date

BlueBookTech Lagos State, Nigeria

●Deploy and administer Microsoft Office 365 Products for clients and Customers.

●Point of Contact for issues related to Microsoft Products and Services.

●Serve as Office 365 Administrator.

Microsoft Technical Lead/SME/ Trainer. Nov 2019 – April 2020

Tek Experts Lagos State, Nigeria

●Coached & professionally trained team on technical skills, email etiquettes and client interaction skills.

●Collaborate with a Team of Product experts and professionals in resolving escalated tickets.

●Skype for Business & Microsoft Teams Specialist/Expert. (Implementation/Deployment and consultation services to infrastructure engineers and Microsoft corporate customers).

●Ensuring KPI targets are appropriately met by Technical Ambassadors.

●Identity, Office, Exchange, SharePoint/OneDrive, and Azure AD and AADConnect Expert for Cloud and Hybrid Environments.

●Support a team of twenty engineers with advisories, consultations, and technical resolutions on Microsoft Office 365 Products.

●Additionally, trained & mentored team on isolation techniques & proper communication techniques.

Microsoft Office 365 Technical Support Engineer April 2019 – Nov 2019

Tek Experts Lagos State, Nigeria

●Lead scenarios that require advanced remote technical troubleshooting and problem-solving strategies.

●Devised & implemented action plans in critical issues, professionally communicating to all parties using ticketing platform.

●Proactively seek supplemental training to improve performance and develop career specialization.

●Applauded for setting customer expectations & ensuring they are properly met within timeframe.

●Awarded for September month, Best Verbatim possessing excellent key performance indicators.

●Promoted to technical lead within 8 months for possessing strong commitment to assigned tasks.

Technical Help Desk / Field Support Engineer Feb 2018 – April 2019

Spectra net Nig Ltd Lagos State, Nigeria

●Performed root cause analysis on how to properly identify and mitigate expectant problems.

●Conducted quality assurance evaluations on modems and MiFi devices before sales of product.

●Advised management on improvements arising from client’s feedback user interaction experiences.

●Visited customers’ homes or workplaces to investigate faults where radio devices are installed.

●Escalated unresolved technical issues to the next level group (Base Station / Radio Frequency Team).

●Recognized by superiors for first class performance as 3 times employee of the month honoree.

Network Engineer (National Youth Service Corps) Jan 2017 – Dec 2017

Vitae Computer Academy / CBT Centre Kano State, Nigeria

●Charged with coordinating the network infrastructure of 556 company computers & network devices.

●Developed content write-up & support for CBT center website @ www.vitaecomputers.com.ng

●Implemented network security measures to safely protect data, software, and hardware.

●Collaborated with Jamb examination supervisors to integrate Jamb servers on LAN networks.

●Investigate & produce reports on state of I.T infrastructure before commencement of CBT exams. (JAMB)

●Collaborated with JKK CBT & Snapnet software for successful runs of Federal Government CBT exams e.g. DPR.

ICT Support Assistant April 2014 – April 2016

MYD Technologies Limited Lagos State, Nigeria

●Implemented disaster recovery procedures and an offsite storage back-up of all-important data.

●Supervised equipment maintenance & software installations performed by 3rd party contractors.

●Collaborated on network development, implemented & maintained routers, switches & firewalls.

●Rendered advice to the procurement team on selection & purchase of I.T equipment & peripherals.

●Installed and tested workstations, printers, client’s software and scheduled various upgrades.

●Applied security patches to keep the network free from bugs and enforced updated antivirus versions.

Trainee Industrial Attaché Feb 2013 – Feb 2014

Alpha beta Consulting Limited Liability Partnership Lagos State, Nigeria

●Maintenance and troubleshooting technical Network problems in VPN technology within an infrastructure of above 500 users.

●Charged with appropriately setting up group policies restrictions in company’s operating systems.

●Setting up peripherals such as Routers, smart Devices, Switches, Windows Servers.

●Commended on problem-solving skills as 90% of problems reported got resolved without escalation.

IT Analyst (Intern) July 2012 – Oct 2012

Arcnet Power Comm Lagos State, Nigeria

●Scheduled maintenance (Corrective and Preventive) for P.C hardware, O.S and P.C peripherals.

●Populated database management system with client’s information such as names, address etc.

●Tested, upgraded & improved network ensuring smooth & reliable operation for fulfilling objectives.

●Manage and support Internet and data communication amongst computer hardware.

Educational Background

Higher National Diploma: Computer Engineering (Upper Credit) 2014 – 2016

Yaba College of Technology Lagos State, Nigeria

National Diploma: Computer Engineering 2009 – 2012

Yaba College of Technology Lagos State, Nigeria

W.A.E.C: West African Examination Certificate 2003 – 2009

Fluorescent Comprehensive Private Academy (F.C.P.A) Lagos State, Nigeria

Competencies & Skills

●Microsoft Office 365 Cloud Expert.

●Debugging and troubleshooting Application logs.

●Microsoft Office 365 Voice & Phone System Expert

●High level of energy, drive, enthusiasm, and commitment.

●Microsoft Teams Professional.

●Analytical/logical thinker

●Excellent verbal and written skill

●Team Building & Supervision

●LAN & WAN knowledge.

●Ambitious, innovative, and versatile.

●Exchange and SharePoint Expert

●Windows PowerShell Scripting.

●Active Directory / Azure AD

●Excellent Problem-Solving skills

●Communication & Networking

●Achievement-oriented, self-motivated.

●Critical Thinker & Fast Learner

●Manage a varied workload at different levels of priorities.

●Ability to work under pressure.

●IP Phones, CCTV.

●Excellent sense of judgement

●Website & Email accounts.

●Windows Server O. S

●Flexibility and a Good team player

Professional Certificates & Trainings

●Microsoft Certified Trainer 2020

●Fortinet Essentials/ NSE 1 & 2 2020

●MS-700(Microsoft 365 Certified Teams administrator Associate 2020

●MS-100 (Microsoft 365 Identity and Services 2019

●Introduction to Quantum computing, Internet of things, Data Science & Analytics 2019

●Introduction to Cyber Security, Artificial Intelligence & Cloud Technologies 2019

Interests

●Enthusiastic about learning, travelling, acquiring skills & reading up on technological innovations.

●Enjoy bowling, discussing, and watching soccer with colleagues, close friends and family

Referees

Available on request.

Contact this candidate