flexible, easy to adapt
Resume:
Elleana Pili
*************@*****.***
Summary
New graduate seeking an automotive technician position where I can enhance my skills and further grow as an individual. Reliable and hardworking, dedicated to provide excellent service by getting each task done as efficiently and thoroughly as possible. Skills
● Preventative maintenance, basic diagnosis and repairs on cars and light-duty trucks
● Fast learner
● Strong team player
● Capable of heavy lifting
● Strong communication skills
● Comfortable working in a fast-paced environment and with deadline
● Capable of working unsupervised
● Attention to detail
● Multitasking skills
● Quick to adapt
Education
July 2020 - September 2020
Southern Alberta Institute of Technology (SAIT), Calgary - Achieved SAIT Certificate
● completion of First-Period Auto Service Tech Apprenticeship technical training September 2017 - present
Mount Royal University (MRU), Calgary - Degree underway
● Bachelor of Nursing in progress
November 2013 - June 2016
Bishop O’Byrne High School, Calgary - Achieved High School Diploma Experience
November 2020 - present
Valvoline, Calgary - Technician
● Servicing and replacing oil and air filters
● Automotive grease fittings
● Inspecting and replacing car lights and wipers
● Checking, refilling and changing oil and other vehicle fluids
● Rotating tires
● Working in a team atmosphere to provide quick and excellent service
● Helping customers understand their automotive needs
● Maintaining a clean and presentable workplace
● An ability to work in team environment with a high level of dependability, and accountability
December 2019 - April 2020
Mr. Lube, Calgary - Greeter
● the face of the shop by being the first to greet the customers, receiving phone calls, and answering clients’ inquiries about the store’ services
● working closely with the Technicians and clients to understand all customers needs
● willing to get hands dirty and learn about store mechanical duties
● help the technicians do their change oil and complete under the hood checks (battery test, fluid levels check and top ups if necessary, belt check, air filter and cabin air filter check and replacement), checking headlights and taillights, checking and replacing wiper blades
● doing courtesy check (tire pressure check, tread check (recommendations of new tire/s, tire repair or tire rotation if necessary), cleaning car windows, and lubricating door hinges)
● crouching, squatting, standing for long period of time, and heavy lifting when receiving oil, windshield fluid, and air filter shipments
● provide recommendations based on vehicle assessments
● suggest new products and services
● driving from shop to shop to pick up or buy inventory items
● provide exceptional customer service to each customer
● keeping the store clean and organized
November 2019 - January 2020
Hudson Bay Company, Calgary - Seasonal Sales Associate
● process all Point of Sale (POS) transactions accurately and efficiently while maintaining a friendly and professional demeanor
● promotes the company's HBC credit and loyalty programs and achieves targets
● maintains a professional and productive work environment
● maintain cleanliness and organization in assigned areas July 2017 - November 2019
Lowe’s Shawnessy, Calgary - Customer Service/Merchandising Service Associate
● completing all assigned merchandising reset and service-related projects accurately on time, and in accordance with merchandising and safety standards.
● follows detailed project instructions to execute merchandising strategy in the store including; setting and maintaining intended planogram designs, organizing top-stock to merchandising standards, ensuring displays are properly functioning, clean, priced, down-stocked, front-facing and detailed.
● Identifies and helps to resolve store-level issues, provides feedback and analysis on service execution to store, market, and corporate leaders.
● responsible for building displays, processing damaged products, rotating and pricing stock, resolving project issues or questions, checking third party work completion, providing proof of project completion, and monitor the store for potential security and safety risks, shoplifting and theft.
● update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store
● primarily perform monetary transactions
● handling refunds and returns
● filing specialty products and online orders
● perform other jobs such as stocking, and cleaning
● help customers look for merchandise
● offer promotional items and company credit cards
● keeping the store clean and organized
● addressing and solving customers complain over the phone and in person
● monitoring for potential theft or security risks
● responsible for completing all other duties as assigned August 2014 - August 2015
Walmart Shawnessy, Calgary - Sales Associate
● create a pleasant and approachable environment for the customers
● operating cash registers and balancing drawers
● stocking and cross-selling products to increase purchase amounts
● responding to customer’s inquiry and providing outstanding customer service
● directing customers to merchandise within the store
● introducing promotions and company credit cards to customers
● assist fellow associate as needed throughout the store
● keeping the area clean, safe, and organized
● completing other assigned responsibilities
August 2013 - November 2013
Pizza Hut, Camrose - Server
● take care of the needs of the customer in the dining area of the restaurant
● greet and seat customers and take food orders
● address customers' concerns, answer questions, and ring out customers on the cash register.
● maintain a clean and safe work environment
Reference:
Wade Maillet (SAIT instructor)- ****.*******@****.** Ryan Dale Dabu (coworker)- 587-***-****
Cecile Camacho (coworker)- 403-***-****
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