Sales Service

PRASHANT MAHOR

A-* Ekta Apt. Sector **, Gurgaon *22001

+91 – 971*******

***************@*****.***

Professional Summary

Friendly and flexible Travel Consultant with excellent customer service skills and a successful track record of assisting clients in finding travel package deals and providing them with competitive yet profitable trips. Highly skilled in anticipating customers’ needs and planning tours accordingly. A creative problem solver who is focused on up-selling to increase revenue. Recognized for relating effectively to people of different backgrounds and cultures. Skills

• Great attention to detail and ability to work

collaboratively

• Handled Groups

• Customizing tour itinerary for the destinations

across the globe

• Professionally handled complaints and refunds

• Good Vendor Relationship

• Relate with customers to bring repeat business

• Possesses Sales-Drive

• Great attention to detail and ability to work

collaboratively

• Positive Attitude

Professional Experience

Makemytrip.com Dec 2018 to July 2020

Title: Sr. Travel Consultant (Sales & Operations)

• Handled more than 15 pan India franchises sales support and operation

• Customizing offbeat itineraries for regular destinations.

• Offline query processing to vendor on daily basis

• Meeting with client & Franchise for Groups Bookings

• Research on various destinations and means of travel including prices, customs, weather conditions, reviews etc.

• Dealing with vendors for the unbeatable travel deals..

• Meeting with service providers for the operation set up of the process.

• Handled overall business of franchises

• Trainings sessions for franchises to help convert sales

• Handled overall business of franchises

• Meeting with service providers for the operation set up of the process.

• Preparing travel products with unique USP.

• Handled vendor payment.

Yatra Online Pvt. Ltd. March 2016 to Nov 2018

Job Title: Sr. Travel Consultant (Customer Service)

• Visa processing for short haul destination

• Developed and maintained good working relations with customer and various international suppliers.

• Attend customers on call and brief about their tours plans and Itinerary PRASHANT MAHOR

A-8 Ekta Apt. Sector 39, Gurgaon 122001

+91 – 971*******

***************@*****.***

• Handled customers on tours escalation.

• Help team in any escalation related with customers, on tour, visa process or destination knowledge.

• Making itineraries for International travel.

• Handover voucher to guest and briefing.

• Visa processing for short haul destination.

• Manage Customers feedbacks

TUI India March 2015 to March 2016

Job Title: Travel sale consultant (Franchise Store)

• Interact with the walk-in clients and understand their travel needs, whether they want to travel for leisure, relaxation, business or education.

• Make preparations to hold pre-departure meetings with the clients and explain them travel plans along with dates and time.

• Customizing itineraries for short haul & long haul for honeymooners as well as for families.

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services

• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.

• Handle TUI Franchise store

• Customizing itineraries through various online portal (GTA, hotel beds)

• Helped marketing and sales team and provided product details for promoting products.

• Reach the revenue and profit targets.

Holiday Packages India August 2013 to Feb 2015

Job Title: Travel Sale & operation consultant (Outbound)

• Meeting sales target through web leads, calling and walk in guest.

• Managing the sales and operation part of the file.

• Handover voucher and briefing to the customers about their travel plan

• Managing the sales and operation part of the file.

• Package Designing and costing of the Itinerary

• Developed and maintained good working relations with various international suppliers.

• Dealing in both customized as well as group itineraries for destinations across the globe.

• Handled on tours escalation

• Visa processing for short haul destination

Thomas Cook India Ltd. March 2013 – July 2013

Job Title: On Job Training

• Handling visa process and documentation.

• Meeting with client for documents briefing and documents collection.

• Online visa process

• Handed visa process under the mentor of Thomas cook PRASHANT MAHOR

A-8 Ekta Apt. Sector 39, Gurgaon 122001

+91 – 971*******

***************@*****.***

Education

• Post Graduate: Post Graduate Diploma in “International Tourism Business” From Indian Institute of Tourism and Travel Management Gwalior, India (Organization of Ministry Of Tourism) (2013)

• Graduate: B.B.A. ITM Universe Gwalior, India (2010)

• Senior Secondary: From M.P. board (2007)

• Higher Secondary: From M.P. board (2005)

Interests & Hobbies

• Traveling.

• Playing and watching cricket.

Contact this candidate