Service Representative Public School
Resume:
OBJECTIVE:
Seeking for challenging position and task oriented role in a reputed organization where my knowledge and skills can be shared and enriched.
EXPERIENCE:
Company Name: C3i Support Services Private Limited, a HCL company
Account: Castlight
Currently working as a Senior Customer Service Representative
Key Roles:
Perform quality checks on the cases and provide feedback on timely manner.
Assign and monitor daily reports like Follow Up Assignments.
Monitor queues & Aux utilization.
Use all available Knowledge Objects while working on the cases.
Work within Service Level Agreements.
Assist to improve individual productivity and quality.
To provide floor support and coordinate with the team members.
Performed mock QA’s with the help of trainer to understand the process (Quintiles)
Helped management with the DSAT Analysis in the previous project (Quintiles)
Company Name: Sutherland Global Services
Account: DELL Order Management
Worked as an Order Specialist from Sep 2014 to Dec 2015.
Key Roles:
To Process orders based on the required configurations.
To assist team members and monitor effectiveness of order processed.
Communicate with Channel Engagement Managers regarding the on hold orders.
Assist supervisors with daily reports.
Handling escalations and claims from partners and carriers for missing and damaged units.
ACHIEVEMENTS:
In C3i was awarded as EOM for 3 times
Was awarded as POM for 2 times in Sutherland Global Services.
TECHNICAL SKILLS:
MS Office
Basic PC Hardware
EDUCATION:
Nalla Narasimha Reddy Educational Societies Group of Institutions 2010-2014
Bachelors in Mechanical Engineering.
Narayana Junior College Board of Intermediate Education 2008-2010
Major in Maths, Physics & Chemistry.
The Secunderabad Public School Board of Secondary Education, A.P Class of 2008
PERSONAL PROFILE:
Father name : A.R. Veeresh.
Date of birth : 01-Aug-1992.
Gender : Male.
Marital Status : Single.
Languages known : English, Hindi & Telugu
Personal Interest : Outdoor games & listening to music.
Address : H.No: 3-2-31, S.V. Street, R.P. Road, General Bazaar, Secunderabad
500003.
DECLARATION:
I do here by declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Contact: 939******* e-mail: ******.*************@*****.*** Hyderabad, Telangana
AV Ritesh
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