Manager Sales
Resume:
Mark F. Tomasi
Kensington, CT 06037
OBJECTIVE To obtain a credit/collection and customer service management position within a progressive organization.
PROFESSIONAL EXPERIENCE:
Aug. 2015 – Present Sennheiser Electronic Corporation, Old Lyme, CT
Credit Manager, Americas
Aug. 2008 – Jul. 2015 Sennheiser Electronic Corporation, Old Lyme, CT
Credit Manager
Credit/collections management for US, Canada and Latin America territories for electronics distributor with combined annual sales over $230M.
Supervise staff of three collectors and one collection clerk.
Sole responsibility for hands on collections in Western US and South America territories.
Responsible for establishing credit granting guidelines for the company, performing credit analysis, setting payment terms and establishing credit limits.
Create collections procedures for the department and ensure compliance via daily review of collection activity.
Provide credit and collection assistance and guidance to subsidiary in Mexico.
Sole responsibility for granting special payment terms in support of sales promotions.
Provide quarterly bad debt reserve analysis.
Publish various monthly Credit Department reports.
Responsible for department performance reviews, hiring and training.
Monitor collectors’ collection results and provide guidance and mentoring as needed on an individual or group basis.
Proactive, first of month review of receivables coming due during the month to establish strategic target areas/customers for the month.
Ensure DSO and Current aging category metrics are met monthly and annually.
Aug. 2002 – Aug. 2008 Reflexite Corporation, New Britain, CT
Credit Manager - Americas
Credit/collections management for all North and South America customers.
Develop and maintain procedures manual for Credit/Collections Department.
Perform credit analysis, set terms and credit limits in accordance with Credit Department procedures.
Perform collections via telephone, email, facsimile and customer visits.
Calculate and report bad debt reserve, continuing to keep write-offs to record lows.
Provide Credit Management support to other Member Companies and Corporate Controller.
Work closely with Upper-Management, Sales Team and customers to develop special selling programs and payment terms.
Download bank receipts daily, posting payments and investigating payment discrepancies.
Process credit card payments.
Monthly receivables balancing with other Member Companies.
Create and distribute sales reports, as well as weekly On-Time Delivery report, quarterly New Products report and monthly Compliant Products report. Other reports in support of the Sales Team and Upper-Management upon request.
Calculate monthly sales commissions and customer rebates.
Helped Sales Team and Upper-Management by developing a formula to accurately predict month ending sales as of first day of the month.
Chairperson for Global Quality Council.
Apr. 1998 – Aug. 2002 Strategic Technologies, Glastonbury, CT
Corporate Credit Manager
Managed the credit/collections function for computer systems distributor with $100M annual sales.
Perform credit checks, establish payment terms and set credit limits.
Responsible for all collections on past due customers.
Work closely with Sales Team and Upper-Management to develop special payment terms as needed.
Download banking information daily.
Post cash receipts and investigate payment discrepancies.
Helped implement new accounting software (Oracle).
Jan. 1990 – Apr. 1998 Madrigal Audio Laboratories, Middletown, CT
International Credit Manager
Managed the credit/collections duties for a high-end audio manufacturer selling to audio dealers and distributors, worldwide.
Setting domestic and international payment terms, including net days, sight drafts, letters of credit, cash on deliver, wire transfers and other special terms as needed.
Developed credit and collection procedures, reducing delinquency to record lows, while sales grew by 100% over term of employment.
Hire, train and supervise collection support staff.
Produce monthly past dues report.
Provide support to Accounting Manager as needed for special projects.
Feb. 1985 – Dec. 1989 Connecticut Student Loan Foundation, Rocky Hill, CT
Collections Supervisor
Supervised eight collectors and two collection clerks.
Ensured compliance for due diligence collection practices as required for Federal Guaranteed Student Loan Program.
Perform collections as needed, including skip tracing and asset locating.
Produce monthly delinquency reports.
Department representative for computer networking group.
EDUACATION Middlesex Community College, Middletown, CT (Attended)
CERTIFICATIONS AND AWARDS:
NACM member
Phillip Crosby Quality Education System trained
JDE Oracle and 8-11 Oracle
CEU Certificate for Effective Communications
CEU Certificate for Negotiations
CEU Certificate for Smarter Key Ratios
CEU Certificate for Interpreting Financial Statements
Graduate of Fair Debt Collection Practices Act school
Gustav Kaser Training
Copargo Project Management Training
2017 Sennheiser Operational Excellence Award winner
REFERENCES Available upon request
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