Service Customer

Armando Barajas

***********@*****.*** • 817-***-****

EDUCATION

University of Texas at San Antonio, Aug. 2016 – present

Bachelor of public administration, with minors in business and civic management

Dean’s List: spring and fall 2020

Expected graduation: May 2021

RELATED COURSEWORK

Civic leadership seminar: As part of a real-world project, analyzed and compared issues in order to find methods that leaders could use to help their community.

Organization, theory and behavioral management: Explored several management and communication techniques used by companies. Learned to understand how to use these techniques effectively to guide employees toward a common goal.

WORK EXPERIENCE

Pappadeaux Seafood Kitchen, Feb. 2015 – present

Fort Worth and San Antonio, Texas

Lead server and bartender

Maintaining an excellent level customer service and developing strong interpersonal communication skills

Conducting multiple tasks in a high-intensity workplace

Training new employees to ensure that they achieved the restaurant’s high standard of service

As lead server, motivating other employees and striving to maintain a strong work ethic

Handling customer complaints with poise

Won best to-go server in 2017

PROFESSIONAL SKILLS

Fluent in Spanish

Experienced in leading a team

Highly organized and detail-oriented

Adept in interpersonal communication

TECHNICAL SKILLS

Microsoft Office, including Excel, Access and Word

Point-of-sale devices and software

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