KENNEDY ALFRED

adi7cq@r.postjobfree.com 425-***-**** Seattle, WA

Summary

Dependable individual willing to tackle troubleshooting tasks at the company help desk. A bilingual Computer Technician offering configuration expertise and customer service skills.

Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.

Skills

Regulations and compliance

Billing practices

Slack

G-suite

Microsoft Outlook

PowerPoint/ Google slide

Excel

Experience

Corporate Agent Delta Airlines - Seatac, WA 08/2020 - Current

Contacted airlines, hotels, transportation companies and other service providers to resolve problems.

Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.

Communicated security issues and protocols to clients traveling to unstable countries or locations.

Account Assistant Intelligent crossmine llc - Wilmington, DE 08/2020 - 12/2020

Prepared weekly payroll for team of salaried and hourly employees.

Researched and resolved collections disputes to maintain customer relationships.

Assisted senior leadership by processing [Type] documents within anticipated timeframes.

Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.

Software Tester Tryui - Woodside, CA 12/2019 - 12/2020

Checked software programs for usability, functionality and design issues.

Designed and updated test cases to complete consistent manual tests.

Conducted load tests to determine server operating parameters.

Communicated with developers and software engineers regarding non-compliance in existing code with updates to compilers and evolving standards of best practice in C#, Java and Python.

Merchandiser Specialist Wonolo Inc. - San Franciso, CA 03/2017 - 07/2020

Maintained current data on sales and fashion trends to plan future purchases.

Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.

Communicated and coordinated planogram execution with store management.

Selected merchandise based on quality and cost-efficiency models.

Education and Training

Digital Design College Navi Mumbai, India

Some College (No Degree): UX/UI Mobile Designers

ENEB BUSINESS SCHOOL UNIVERSIDAD DE ISABEL Barcelona, Spain 08/2020

BBA: HR Personnel Occupational Hazard

Audio Institute Of America San Francisco, CA 03/2019

Diploma : Sound Engineering